At a Glance
- Tasks: Lead the night team and ensure exceptional guest service at a luxury hotel.
- Company: Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt.
- Benefits: Enjoy 12 complimentary nights, discounted stays, free meals, and continuous development opportunities.
- Other info: Empowering environment with clear career paths and global opportunities.
- Why this job: Join a historic hotel in central London and make a real impact on guest experiences.
- Qualifications: Proven hospitality experience with strong leadership and problem-solving skills.
The predicted salary is between 31479 - 31479 £ per year.
Salary: £31478.86 + Service Charge (Up to £600 per month). This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule.
About Great Scotland Yard Hotel – The Unbound Collection: Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Night Duty Manager role:
- Oversee and lead the night team, ensuring they deliver high levels of guest service.
- Manage front-of-house operations, including check-ins and check-outs.
- Prepare and submit nightly reports to senior management.
- Communicate any important occurrences to the day team.
- Ensure all operations comply with relevant health, safety, and security protocols.
- Monitor the safety and security of the premises.
About You:
Proven experience in hospitality operations with strong leadership and problem-solving skills, and the ability to manage overnight teams effectively. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.
Just some of the benefits you will enjoy as Night Duty Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Night Duty Manager employer: The Unbound Collection by Hyatt
Great Scotland Yard Hotel offers an exceptional work environment in the heart of London, where creativity and collaboration thrive. As part of The Unbound Collection by Hyatt, employees benefit from a strong focus on professional development, competitive compensation, and a culture that values innovation and teamwork. Join us to be part of a dynamic team that is dedicated to delivering outstanding guest experiences while enjoying the unique advantages of working in one of the world's most iconic cities.
Contact Details:
The Unbound Collection by Hyatt Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Unbound Collection by Hyatt. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Unbound Collection by Hyatt
Don't be shy about reaching out to The Unbound Collection by Hyatt directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Unbound Collection by Hyatt and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Unbound Collection by Hyatt
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
