At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, 50% off food, and £1 stays during off-peak months.
- Other info: Explore beautiful locations with colleague accommodation and great career growth opportunities.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Ullswater Inn boasts a prime location on the southern shore of Ullswater, with breathtaking views of the iconic Helvellyn. Situated in the heart of the Lake District, it’s the perfect spot to pull up a seat and enjoy unrivalled panoramas across the serene waters of Ullswater and the surrounding landscape.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
This role comes with the added benefit of colleague accommodation.
Age-related pay rates apply for Under 21s.
Front of House Team Member employer: The Ullswater Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like paid breaks, generous discounts on food and accommodation, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their personal and professional growth. Located in the stunning Lake District, working at the Ullswater Inn not only provides breathtaking views but also the opportunity to be part of an award-winning team dedicated to making every guest's experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the Inn Collection Group! Familiarise yourself with our values and what makes us tick. When you walk in for that interview, show us you’re not just another candidate but someone who genuinely gets our vibe.
✨Tip Number 2
Bring your personality to the table! We love a good chat, so don’t be afraid to let your enthusiasm shine through. Share your passion for hospitality and how you can contribute to making our guests happy.
✨Tip Number 3
Ask questions during your interview! Show us you’re interested in the role and the team. Whether it’s about our menu or how we celebrate our staff, engaging with us will leave a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and ensures your application lands directly in our hands. Plus, you’ll find all the info you need about the role and our amazing perks!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can contribute to our warm and welcoming atmosphere.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience in customer service and how you embody our core values like respect and honesty. This will help us see why you’d be a great fit for our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Ullswater Inn
✨Know the Company Values
Before your interview, take some time to understand the core values of The Inn Collection Group. They focus on respect, customer service, warmth, and honesty. Show how you embody these values in your previous experiences, as this will resonate well with the interviewers.
✨Prepare for Customer Scenarios
As a Front of House Team Member, you'll be interacting with guests constantly. Think about past situations where you've provided excellent customer service or handled difficult situations. Be ready to share these stories during your interview to demonstrate your skills and passion for hospitality.
✨Show Your Enthusiasm
The role requires a positive attitude and enthusiasm for making people happy. During the interview, let your personality shine through! Smile, engage with the interviewer, and express your excitement about the opportunity to work in such a vibrant environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
