1 filled, 1 more to fill.
Anyone who has account managed within the automotive sector is highly desirable.
Customer Success Account Manager
£32000 - £34000 DOE PLUS BONUSES AND GREAT BENEFITS.
Introduction
This opportunity is staggering for the right person to really help grow the business by delivering an exception customer experience and the opportunity to get on board to really grow your career.
The leadership is fun, motivational, inspirational, personable and supportive but have high standards within the team / culture and a high standard of service to its client is expected.
Although an established brand, the opportunity ahead is more about start up, get stuck in and roll up your sleeves mentality. They have continued to grow year on year but still focused on getting bigger and better.
Overview
An excellent opportunity for an experienced Customer Success Account Manager to really make a positive impact for the continued success of the company. My client is a rapidly growing SME, focused on being a market leader within online subscription service within the Automotive sector.
Role Purpose of a Customer Success Account Manager
The Customer Success Account Manager is responsible for driving engagement and retention of existing customers. This role owns proactive, relationship-led account management, helping them get more value from the platform and perform better as a result.
Initially, this role will also lead the transition of existing clients onto our new subscription-based model, ensuring a smooth changeover and continued engagement throughout.
Core Focus
Proactive, relationship-led support that helps customers perform better - spotting opportunities and risks early and acting on them before they affect performance.
Key Responsibilities
Own account management and onboarding, identifying opportunities to improve their performance on the platform
Lead the transition onto the new subscription-based model, supporting a smooth and well-communicated changeover
Review account performance regularly and identify areas for improvement, agreeing next steps with each customer
Encourage best practice across responsiveness, pricing, job handling and customer experience
Spot early signs of disengagement or underperformance and intervene before they become retention risks
Action feedback from the Customer Operations team, developing and delivering action plans that improve garage success and retention
Feed insight, trends and risks back to your line manager to inform wider network strategy
Build strong, trust-based relationships with owners and managers, positioning my client as a genuine growth partner
Support the wider Customer Success team in embedding a proactive, relationship-led way of working with the network
Feedback key findings, updates and blockers to the Senior Customer Performance & Retention Manager
What Success Looks Like
Quote rate and conversion rate improving and/or maintaining month-on-month within your account base
Cancellation rate reducing month-on-month
Consistent, high-quality account contact cadence maintained across your portfolio
At-risk customers identified early and recovered, with actions tracked monthly
Smooth, on-time transition of existing garages to the new subscription model
About You
Experience
Experience in an account management, customer success or relationship management role, ideally within a marketplace, subscription or platform business
A track record of managing a portfolio of accounts and improving performance or retention outcomes
Comfortable working with performance data to identify trends, risks and opportunities
Experience in automotive, aftermarket or a similarly regulated service industry is an advantage but not essential
Skills & Attributes
Excellent relationship-building skills, with the confidence to have honest, constructive conversations with garage owners
Proactive and self-directed - comfortable spotting issues and opportunities without being told to look
Strong communicator, able to translate feedback between garages and internal teams clearly and constructively
Organised, with the discipline to manage a structured account review cadence across a varied portfolio
Commercially minded, with genuine interest in helping small businesses grow
Customer Success Account Manager in Reading employer: The UK Negotiator
Join a highly reputable European brand in Essex as a Lead Quality Engineer, where your expertise in PCB manufacturing will be valued in a state-of-the-art facility. The company prioritises employee wellbeing with excellent benefits such as 25 days holiday, a pension scheme, and a supportive culture that fosters professional growth and continuous improvement. With a commitment to quality and ethical practices, this is an ideal environment for those seeking meaningful and rewarding employment.
