At a Glance
- Tasks: Engage with supporters through calls, emails, and social media to provide top-notch customer service.
- Company: Join UNICEF UK, a leading charity dedicated to protecting children's rights worldwide.
- Benefits: Enjoy flexible working, generous leave, discounts, and wellbeing tools.
- Other info: We welcome diverse applicants and offer flexible working options.
- Why this job: Make a real difference for children while working in a supportive and inclusive environment.
- Qualifications: Experience in communication methods and problem-solving skills are essential.
The predicted salary is between 19200 - 22400 £ per year.
Circa £32,000 per annum
Permanent
35 hours per week
Part home/part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Adviser. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.
As the first point of call for both our supporters and members of the public you will be handling telephone calls, emails, live chat, text, social and even the odd letter.
This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content, but you will have access to comprehensive support and experienced colleagues.
You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution, so that UNICEF UK can achieve a better world for every child.
Our Supporter Care service is available from 9am to 5pm, Monday to Friday.
If you have any questions about this role, please contact Vicky Johnson, our Head of Supporter Care.
Act now and visit the website via the apply buttonto apply online.
Closing date: 9am,Friday 12 September 2025.
Interview date: Week commencing 22 September 2025 via video conferencing (MS Teams).
In return, we offer :
- excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
- outstanding training and learning opportunities and the support to flourish in your role
- impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
- an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
- the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called \"Applied\" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact Supporter Care on 0300 330 5580 during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
#J-18808-LjbffrSupporter Engagement Adviser in London employer: The UK Committee for UNICEF (UNICEF UK)
UNICEF UK is an exceptional employer, offering a supportive and inclusive work environment where employees are empowered to make a meaningful impact on children's lives globally. With flexible working arrangements, generous benefits, and outstanding training opportunities, staff can thrive both personally and professionally while working in a vibrant office located at the Queen Elizabeth Olympic Park in London. Join a passionate team dedicated to creating a better world for every child, where diversity is celebrated and every voice matters.
Contact Details:
The UK Committee for UNICEF (UNICEF UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Adviser in London
✨Tip Number 1
Familiarise yourself with UNICEF's mission and values. Understanding their commitment to children's rights and welfare will help you engage more authentically during conversations, showing that you truly align with their goals.
✨Tip Number 2
Practice active listening skills. As a Supporter Engagement Adviser, you'll be handling sensitive conversations. Being able to listen attentively and respond empathetically will set you apart as a candidate who can provide exceptional support.
✨Tip Number 3
Get comfortable with various communication platforms. Since the role involves engaging through calls, emails, and live chats, being proficient in these methods will demonstrate your adaptability and readiness for the job.
✨Tip Number 4
Research common challenges faced by supporter care teams in non-profits. Being prepared to discuss how you would handle difficult situations or inquiries can showcase your problem-solving skills and proactive approach.
We think you need these skills to ace Supporter Engagement Adviser in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Supporter Engagement Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for UNICEF's mission and your ability to handle difficult conversations with empathy. Use specific examples from your past experiences to demonstrate your customer service skills and problem-solving abilities.
Highlight Relevant Experience:In your CV, emphasise any previous roles where you engaged with the public or provided customer support. Mention your familiarity with various communication methods and databases, as these are crucial for the role.
Follow Application Instructions:Ensure you apply through the specified online system, 'Applied', as mentioned in the job posting. Double-check that all sections of the application are completed accurately before submitting.
How to prepare for a job interview at The UK Committee for UNICEF (UNICEF UK)
✨Understand UNICEF's Mission
Before your interview, take some time to research UNICEF's mission and values. Understanding their commitment to children's rights and welfare will help you align your answers with their goals and demonstrate your passion for the role.
✨Prepare for Difficult Conversations
As a Supporter Engagement Adviser, you'll likely encounter challenging discussions. Think about how you would handle sensitive topics and practice your responses. Showing empathy and problem-solving skills during these scenarios will be crucial.
✨Familiarise Yourself with Communication Tools
Since the role involves various communication methods, ensure you're comfortable with tools like email, live chat, and social media. Be ready to discuss your experience with these platforms and how you can use them effectively to engage with supporters.
✨Showcase Team Collaboration Skills
This position requires working closely with a team. Prepare examples of how you've successfully collaborated in the past, highlighting your proactive approach to problem-solving and your ability to see cases through to resolution.
