At a Glance
- Tasks: Lead customer journeys, ensuring high-quality support and measurable value for priority ventures.
- Company: Join a pioneering organisation driving innovation in agri-tech.
- Benefits: 33 days annual leave, flexible hours, life assurance, and ongoing training.
- Other info: Hybrid role with opportunities for professional development and mentoring.
- Why this job: Make a real impact while growing in a collaborative, forward-thinking environment.
- Qualifications: Experience in customer success and strong relationship-building skills required.
The predicted salary is between 50000 - 65000 € per year.
Lead a portfolio of priority ventures through the customer journey, ensuring they receive targeted, high quality support, progress meaningfully, and gain measurable value from UKATC engagement. Provide strategic account leadership, overseeing triage, tiering, action planning, milestone management and access to experts, capabilities and partners. Act as a senior escalation and insight point and ensure sector leading customer experience. Mentor Customer Success Managers, shaping practice and embedding consistent standards across the team. Support bid development and complex cross organisational engagements where venture needs intersect with funded programmes or strategic partnerships.
Team Purpose: To guide ventures through the UK Agri-Tech Centre’s customer journey, ensuring that businesses receive the right mix of advice, capabilities and connections to accelerate technical and commercial progression. The team enables ventures to access expertise efficiently, track progress against milestones, and derive maximum benefit from the UK Agri-Tech Centre support.
This is a hybrid role which can be based at any of our hubs: Newport (Midlands), Oxford, York, Edinburgh.
Key Responsibilities:- End to end account management for priority ventures (Tier 1 and Tier 2), ensuring structured, high quality support that drives measurable progress and customer satisfaction.
- Ensure venture triage, tiering, onboarding and needs assessment are carried out to a high standard, incorporating commercial, technical and market evaluation.
- Lead development of action plans, objectives, milestones and success measures, ensuring ventures progress efficiently through UKATC pathways.
- Proactively break bottlenecks, coordinating support across teams.
- Act as an escalation point for complex customer issues and ensure visibility of venture progress across the organisation.
- Coach Customer Success Managers, ensuring consistent practice, performance, and customer journey delivery.
- Lead structured triage, tiering, onboarding and needs analysis for priority ventures, assessing technical maturity, market potential, team strength and fit with UKATC support pathways.
- Provide strategic advisory input to ventures, helping them clarify goals, success criteria and development pathways.
- Identify opportunities to align ventures with validation, demonstration, sector growth and CR&D pathways, ensuring strategic coherence with wider organisational objectives.
- Contribute to programme and service development by sharing venture insights (“voice of the customer”) to inform internal decision making and capability development.
- Support bid development or strategic proposal shaping where venture needs intersect with funded programmes.
- Maintain regular, structured engagement cycles with ventures, tracking milestone progress, risks, challenges and new opportunities.
- Facilitate connections to technical experts, advisers, partners, and capabilities to meet identified needs.
- Ensure baseline data capture, ongoing tracking and outcome recording to support business intelligence, impact reporting and continuous improvement.
- Support preparation of case studies that capture venture outcomes and commercial or technical progress.
- Ensure alignment of customer support activities with legal frameworks (e.g., State Aid / subsidy control), escalating risks appropriately.
- Provide senior oversight of portfolio performance and ensure a consistently high customer experience.
- Mentor and coach Customer Success Managers, strengthening customer success practice.
- Promote a customer centric culture across the wider organisation.
- Experience leading customer success, venture support or programme delivery functions, ideally in innovation or technology ecosystems.
- Proven track record managing a portfolio of priority ventures or clients.
- Strong ability to assess venture readiness, technical and commercial potential, and support needs.
- Demonstrated skill in structured engagement cycles, milestone setting and progress tracking.
- Excellent relationship building and communication skills.
- Experience mentoring or coaching team members.
- Strong organisational capability and ability to juggle complex portfolios.
- Experience supporting bid development or shaping collaborative proposals.
- Understanding of innovation funding, UK ecosystems, and technical capability pathways.
- Understanding of subsidy control / state aid.
- Ability to translate customer insight into organisational improvements.
- Strong customer success and account leadership capability, ideally with early-stage ventures.
- Expertise in venture progression, commercial readiness and innovation ecosystems.
- Ability to interpret complex commercial and technical information and translate it into structured action plans.
- Skilled at onboarding, tiering, milestone setting and customer health tracking.
- High-level stakeholder management and cross-functional coordination.
You will be part of a pioneering organisation driving innovation in agri-tech, whilst working in a collaborative and forward-thinking environment. There is opportunity to grow and develop within a newly established organisation, plus a range of benefits including:
- 33 days of annual leave with flexible public holidays allocation
- Flexible working hours
- 4x salary life assurance
- EAP with 24/7 helpline and expert advice service (legal, finance, health)
- Pension salary sacrifice scheme availability
- Fees for professional memberships
- Ongoing training and development
If you are ready for a role that truly makes an impact - join us and be part of something meaningful. We’d love to hear from you!
Senior Customer Success Manager employer: The UK Agri-Tech Centre
Join a pioneering organisation at the forefront of agri-tech innovation, where you will thrive in a collaborative and forward-thinking environment. With ample opportunities for personal and professional growth, our team offers a generous benefits package including 33 days of annual leave, flexible working hours, and ongoing training to ensure you make a meaningful impact in your role as a Senior Customer Success Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the agri-tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Customer Success Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, share your insights on customer success strategies and how you've helped ventures thrive. This will demonstrate your value and make you stand out.
✨Tip Number 3
Prepare for interviews by researching the company and its ventures. Understand their challenges and think about how you can help them overcome these. Tailor your responses to show you're the perfect fit for guiding their customer journey.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our innovative team at UKATC.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and venture support. We want to see how your skills align with our mission at UKATC!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven measurable progress for previous clients or ventures. We love seeing the impact you've made!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and avoid jargon unless it’s relevant. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The UK Agri-Tech Centre
✨Know Your Ventures
Before the interview, dive deep into understanding the types of ventures you’ll be managing. Familiarise yourself with their challenges and successes in the agri-tech sector. This will help you demonstrate your ability to assess venture readiness and provide tailored support.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in mentoring and coaching Customer Success Managers. Share specific examples of how you've shaped practices and improved team performance. This will highlight your capability to lead and promote a customer-centric culture.
✨Master the Metrics
Understand the key performance indicators relevant to customer success and venture progression. Be ready to talk about how you’ve tracked milestones and managed complex portfolios in the past. This shows you can maintain high standards of support and drive measurable progress.
✨Prepare for Scenario Questions
Anticipate questions that ask how you would handle specific customer issues or bottlenecks. Think through your approach to triage, onboarding, and action planning. This will demonstrate your strategic thinking and problem-solving skills, which are crucial for this role.
