At a Glance
- Tasks: Guide innovative ventures through their customer journey in the agri-tech sector.
- Company: Join a pioneering organisation driving innovation in agri-tech.
- Benefits: Enjoy 33 days of leave, flexible hours, and ongoing training.
- Other info: Hybrid role with opportunities for growth and development.
- Why this job: Make a real impact while collaborating with diverse teams.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 35000 - 45000 € per year.
Serve as a key account manager for a portfolio of high potential ventures, guiding them through the UK Agri-Tech Centre customer journey. Conduct structured triage, tiering, onboarding and needs assessment; develop action plans; connect ventures to appropriate expertise, capabilities and partners; and ensure that support is well planned, timely and effective. Work closely with colleagues across departments/teams to deliver high quality venture outcomes. Provide insight to the organisation on venture needs (“voice of the customer”) and ensure consistent, customer centric support.
Team Purpose: To guide ventures through UK Agri-Tech Centre’s customer journey, ensuring that businesses receive the right mix of advice, capabilities and connections to accelerate technical and commercial progression. The team enables ventures to access expertise efficiently, track progress against milestones, and derive maximum benefit from UKATC support. This is a hybrid role which can be based at any of our hubs: Newport (Midlands), Oxford, York, Edinburgh.
Key Responsibilities- Strategic Responsibilities: Conduct structured triage, tiering, onboarding and needs analysis for priority ventures, assessing technical maturity, market potential, team strength and fit with UKATC support pathways. Identify opportunities to align ventures with programme and CR&D pathways. Share venture insights (“voice of the customer”) internally to inform decision making and capability development/service delivery.
- Operational Responsibilities: Maintain regular, structured engagement cycles with ventures, tracking milestone progress, risks, challenges and new opportunities. Facilitate connections to technical experts, advisers, partners, and capabilities to meet identified needs. Capture baseline data and ongoing progress data for impact and performance reporting. Support case study generation and external communications about venture success. Escalate risks or bottlenecks to Senior CSM as required. Ensure compliance with legal frameworks such as subsidy control / State Aid.
- Leadership / People Responsibilities: Promote a customer centric culture across the wider organisation.
- Essential: Experience in customer success, account management, venture support or consultancy, ideally in innovation or technology environments. Experience managing a portfolio of clients or ventures. Strong interpersonal, communication and relationship-building skills. Structured and organised, with strong attention to detail. Analytical mindset and ability to triage, tier and assess venture readiness. Strong collaboration skills and ability to work across multiple teams. Ability to represent UKATC professionally and confidently. Experience coordinating multi-stakeholder support or programme delivery. Experience gathering and interpreting data for progress tracking or impact. Confidence navigating technical conversations (with specialist support).
- Technical / Professional Competencies: Strong customer success, account management or venture support capability. Ability to conduct structured needs assessments and develop action plans. Strong engagement and cross functional coordination skills. Analytical capability in interpreting venture data, baseline metrics and progress indicators. Ability to navigate founders to relevant internal (technical, commercial or programme) and external support.
Additional Information: Travel as required.
Why join us?You will be part of a pioneering organisation driving innovation in agri-tech, whilst working in a collaborative and forward-thinking environment. There is opportunity to grow and develop within a newly established organisation, plus a range of benefits including:
- 33 days of annual leave with flexible public holidays allocation
- Flexible working hours
- 4x salary life assurance
- EAP with 24/7 helpline and expert advice service (legal, finance, health)
- Pension salary sacrifice scheme availability
- Fees for professional memberships
- Ongoing training and development
If you are ready for a role that truly makes an impact - join us and be part of something meaningful. We’d love to hear from you!
Customer Success Manager employer: The UK Agri-Tech Centre
Join a pioneering organisation at the forefront of agri-tech innovation, where you will thrive in a collaborative and forward-thinking environment. With ample opportunities for personal and professional growth, we offer an impressive benefits package including 33 days of annual leave, flexible working hours, and ongoing training to ensure you can make a meaningful impact in your role as a Customer Success Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the agri-tech space. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with hiring managers or during interviews, share your experiences and how you’ve made a difference for clients in the past. Let them see that you’re not just looking for a job, but you genuinely care about helping ventures succeed.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of the agri-tech sector and think about how you can apply your skills to the role. Practice answering common interview questions, especially around customer success and account management, so you can impress them with your insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of something meaningful in the agri-tech world.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and account management. We want to see how your skills align with the role of a Customer Success Manager at UK Agri-Tech Centre.
Showcase Your Interpersonal Skills:Since this role involves a lot of relationship-building, don’t forget to mention specific examples where you've successfully engaged with clients or stakeholders. We love to see how you connect with others!
Be Analytical:Demonstrate your analytical mindset by including instances where you've assessed venture readiness or tracked progress. We’re keen on seeing how you can bring data-driven insights to the table.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The UK Agri-Tech Centre
✨Know Your Ventures
Before the interview, take some time to research the ventures you might be working with. Understand their needs, challenges, and how UKATC can support them. This will not only show your interest but also help you articulate how you can add value as a Customer Success Manager.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully built relationships and communicated effectively with clients or stakeholders in the past. Be ready to discuss how you would promote a customer-centric culture within the organisation.
✨Demonstrate Analytical Thinking
Be prepared to discuss your experience with data analysis and how it informs decision-making. Think of specific instances where you've assessed venture readiness or tracked progress against milestones. This will highlight your analytical mindset and attention to detail.
✨Collaboration is Key
Since this role involves working across multiple teams, come equipped with examples of successful collaborations. Talk about how you've facilitated connections between different stakeholders and how you ensure that everyone is aligned towards common goals.
