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For Companies At a Glance
- Tasks: Manage front-desk operations and ensure a secure, comfortable overnight experience for guests.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Opportunities for personal development and a supportive team culture await you.
- Why this job: Be the key point of contact for guests and create a feel-good environment at our clubs.
- Qualifications: Dependable, detail-oriented, and able to manage night-time operations effectively.
The predicted salary is between 22000 - 26000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. We create a feel-good experience through our CARE values:
- Caring: we are hosts with heart, helpful and respectful to customers - putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating - never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do!
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you'll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed. To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas.
Night Porter employer: The Tytherington
Contact Detail:
The Tytherington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive and visit our clubs! Pop in during quieter hours, introduce yourself, and express your interest in the Night Porter role. A friendly face can make a lasting impression, and you might just catch a manager's eye.
✨Tip Number 3
Prepare for the interview by understanding our CARE values. Think of examples from your past experiences that showcase how you embody these values. We love candidates who align with our mission of creating a feel-good experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits right there!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role. Highlight your relevant experience and skills that align with our CARE values. This shows us you’re genuinely interested in being part of our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Tytherington
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Understand their mission of providing a feel-good experience through health and wellness, and be ready to discuss how you can contribute to that atmosphere as a Night Porter.
✨Showcase Your Attention to Detail
As a Night Porter, attention to detail is crucial. Prepare examples from your past experiences where you've demonstrated this skill, whether it’s managing security, handling guest requests, or ensuring cleanliness. Highlighting these will show you’re the right fit for maintaining high standards.
✨Emphasise Your Customer Service Skills
Since you'll be the key point of contact for guests during the night, it's important to showcase your customer service skills. Think of specific instances where you've gone above and beyond for a customer, and be ready to share those stories during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle various situations, like managing late check-ins or emergency scenarios. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you would ensure a safe and comfortable environment for guests.