Company Description
The Tyre Group operates a network of retail brands, including Malvern Tyres, Just Tyres, King David Tyres, County Tyres, Discount Tyres, and Bridge Tyres & Wheels, serving the general public with tyre and vehicle services. The group also includes B.I.T.S and Europa Tyres, which focus on wholesale tyre distribution, supplying the right tyres at the right time to trade customers. With a strong presence across different segments of the tyre industry, The Tyre Group is committed to reliable service and product availability. The company is dedicated to delivering a high level of customer service for tyres, MOTs, and vehicle servicing, aiming to build long-term relationships and trust with drivers and trade partners.
Role Description
The Centre Manager is a full-time, on-site role based in Stoke on Trent , responsible for overseeing the daily operations of the service centre. This role includes managing staff schedules and performance, ensuring high standards of customer service, and coordinating tyre fitting and vehicle servicing activities. The Centre Manager monitors stock levels, liaises with suppliers, and ensures that products and services are available and delivered efficiently. They oversee health and safety compliance, maintain accurate records, handle cash and invoicing, and support local marketing and promotions. The role also involves coaching team members, resolving customer issues, and driving performance targets related to sales, service quality, and profitability.
Qualifications
- Experience in managing a retail or automotive service centre, including staff supervision and daily operational oversight.
- Strong customer service and communication skills, with the ability to build rapport, handle inquiries, and resolve issues effectively.
- Good understanding of tyres, and basic vehicle servicing, or a willingness to learn and develop technical knowledge.
- Competence in stock management, scheduling, and basic administration, including handling invoices and cash.
- Ability to work in a fast-paced, hands-on environment, with strong problem-solving, organization, and time management skills.
- Knowledge of health and safety requirements in a workshop or service centre setting.
- Previous experience in the automotive, tyre, or related industry is beneficial.
- Full, valid driving license and the right to work in the location of the role.
Center Manager in Stoke-on-Trent employer: The Tyre Group
The Tyre Group is an exceptional employer, offering a dynamic work environment in Stoke-on-Trent where you can lead a dedicated team and make a tangible impact on customer satisfaction. With a strong focus on employee development, we provide ongoing training and growth opportunities, alongside a supportive culture that values innovation and teamwork. Join us to enjoy competitive benefits and the chance to thrive in a role that combines leadership with hands-on service excellence.
