At a Glance
- Tasks: Lead and motivate the team to create amazing guest experiences at The Two Willows.
- Company: Social Pub and Kitchen, known for unique venues and great social experiences.
- Benefits: 25% off food and drink, discounts on retail, early access to wages.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make every guest feel valued and welcomed.
- Qualifications: Must be 18+, with leadership skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Two Willows. Work alongside the management team to bring our shared vision to life. Help maintain smooth operations and consistency. Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us...
At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If it's live it’s on, and we are the place to watch it. The Two Willows is a lovely pub located in the heart of Welwyn Garden City. It’s a great place for our guests to stop for a relaxing drink, whether after work or during the weekend, with its superb selection of cask ales, traditional beers, and ciders. Our guests can also enjoy great-tasting pub food, including a range of pub classics and delicious burgers.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Corporate Discounted Rates at David Lloyd and PureGym
- Stream – Early access to your earned wages
To be considered for the Front of House Team Leader position at The Two Willows you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Two Willows directly.
Front of House Team Leader employer: The Two Willows
At Social Pub and Kitchen, we are dedicated to creating a vibrant and inclusive work environment where our Front of House Team Leaders can thrive. Located in the heart of Welwyn Garden City, The Two Willows offers not only a fantastic atmosphere for guests but also a supportive culture for employees, with benefits like a 25% discount on food and drink, access to exclusive rewards, and opportunities for personal growth within our diverse team. Join us to lead a passionate team and make every guest experience memorable while enjoying the perks of working in a lively pub setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Two Willows and soak up the atmosphere. Chat with the staff and get a feel for the vibe. This will not only help you understand the place better but also give you some great talking points during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or handled a tricky situation. We want to see how you can inspire others to create that amazing guest experience we pride ourselves on.
✨Tip Number 3
Be ready to chat about your passion for hospitality! Whether it’s your favourite beer or a memorable guest interaction, share your enthusiasm. We love candidates who can engage confidently and bring that warm, welcoming vibe to our guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome perks. Let’s get you on board!
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your love for great beer, cocktails, and creating memorable experiences for guests. Share any relevant experiences that highlight your passion for hospitality.
Tailor Your Application:Make sure to customise your application to reflect the unique vibe of The Two Willows. Mention specific aspects of our pub that resonate with you and how you can contribute to our warm and welcoming environment. This shows us you’ve done your homework!
Highlight Leadership Skills:As a Front of House Team Leader, we need someone who can motivate and lead a team. In your application, share examples of how you've successfully led teams in the past, focusing on your ability to encourage and inspire others to deliver amazing guest experiences.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone but ensure your language is clear and concise. We’re looking for someone who can engage confidently with guests, so let that come through in your writing!
How to prepare for a job interview at The Two Willows
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with The Two Willows. Check out their menu, drink offerings, and any special events they host. This will not only show your genuine interest but also help you discuss how you can contribute to creating that amazing guest experience.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and encourage your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting these skills will demonstrate that you're ready to take on the responsibility of leading the team at The Two Willows.
✨Engage with Passion
The job requires a passion for great beer, cocktails, and sport. During the interview, express your enthusiasm for these areas. Share your favourite drinks or sports moments and how they relate to creating a welcoming environment for guests. This will help you connect with the interviewers on a personal level.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, how they celebrate individual venue identities, or what the management team’s vision is for The Two Willows. This shows that you're not just interested in the role, but also in being part of their unique culture.
