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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable dining experiences for our guests.
- Company: Join The Twenty Two, a luxury hotel with a vibrant culture.
- Benefits: Enjoy competitive pay, generous discounts, and your birthday off!
- Why this job: Be part of a creative environment that celebrates individuality and excellence.
- Qualifications: Experience in luxury hospitality and a passion for guest service.
- Other info: Opportunities for growth and development in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Join our team as a Restaurant Head Waiter. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.
The Role
- Lead the restaurant floor team to deliver exceptional, seamless dining experiences for all guests.
- Coordinate service flow between the restaurant, kitchen, and bar teams to maintain the highest standards.
- Mentor and support junior waiters, ensuring consistent training and development across the team.
- Act as a key point of contact for guest requests, ensuring all needs are handled promptly and professionally.
- Assist with VIP and special event service, ensuring memorable experiences for all guests.
About Us
The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.
About You
We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences. You will have:
- Previous experience as a Head Waiter or senior waiter in a luxury hospitality setting.
- Excellent guest service skills with strong attention to detail.
- The ability to lead, motivate, and mentor junior team members.
- A professional, polished appearance and approach.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Key Responsibilities
- Oversee the smooth running of the restaurant floor during service.
- Train and guide junior waiters to uphold service standards.
- Liaise with the kitchen and bar teams to ensure seamless coordination.
- Provide exceptional guest service, handling requests and feedback professionally.
- Support with VIP guest experiences, private dining, and events as required.
What’s in It for You?
We value our people and believe in rewarding hard work and commitment. Employee Benefits Available from day one:
- Employee Assistance Programme with Hospitality Action
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers
- Your birthday is off
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme.
- You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
- A Guest Experience in the Hotel (subject to availability)
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)
If you do not hear from us within 7 days, please consider your application unsuccessful.
Head Waiter employer: The Twenty two
Contact Detail:
The Twenty two Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter
✨Tip Number 1
Get to know the restaurant scene! Research The Twenty Two and its unique offerings. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely understands our vibe and values.
✨Tip Number 2
Practice your service skills! Role-play common scenarios you might face as a Head Waiter. This will help you feel confident and ready to impress us with your ability to handle guest requests and lead a team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about our culture and what we value most in our team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at The Twenty Two.
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering luxury experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Highlight Relevant Experience: Make sure to showcase your previous experience as a Head Waiter or in a similar role. We’re keen to see how your background aligns with the responsibilities of leading a team and ensuring exceptional service.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re all about celebrating individuality, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Twenty two
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu and any special offerings. This shows your genuine interest in the role and helps you answer questions about how you would recommend dishes or handle guest inquiries.
✨Showcase Your Leadership Skills
As a Head Waiter, you'll be leading a team. Prepare examples of how you've successfully mentored junior staff or resolved conflicts in previous roles. Highlighting your leadership experience will demonstrate that you're ready to take charge.
✨Emphasise Guest Experience
Be ready to discuss how you’ve gone above and beyond for guests in the past. Share specific stories that illustrate your commitment to exceptional service and how you handle VIP requests or special events.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress professionally and ensure your appearance is polished. This reflects your understanding of the high standards expected at The Twenty Two.
