At a Glance
- Tasks: Welcome guests and manage reservations for a luxury dining experience.
- Company: The Twenty Two, a chic luxury hotel and private members’ club in London.
- Benefits: Competitive salary, generous discounts, birthday off, and professional development opportunities.
- Other info: Flexible shifts with great career growth and a supportive work culture.
- Why this job: Join a vibrant team and create unforgettable experiences for our guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
Join our team as an F&B Receptionist. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.
The Role
- Act as the first point of contact for all guests dining in our restaurant and private members’ club.
- Manage reservations, guest enquiries, and bookings efficiently using our reservations system.
- Provide a warm, professional welcome to every guest and ensure their dining experience starts seamlessly.
- Coordinate closely with the restaurant, bar, and kitchen teams to ensure smooth guest flow and excellent service standards.
- Handle guest requests, feedback, and special requirements courteously and professionally.
About Us
The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.
About You
We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.
- Previous experience in a guest-facing or reservations role, ideally within a luxury hospitality setting.
- Excellent communication skills and a polished, professional manner.
- Strong organisational and multitasking abilities.
- Familiarity with reservations systems (e.g., 7Rooms, OpenTable) is advantageous but not essential.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Key Responsibilities
- Manage reservations, seating plans, and guest lists efficiently.
- Liaise with the restaurant and bar teams to ensure a seamless service flow.
- Welcome and seat guests professionally while maintaining service standards.
- Handle guest feedback or requests promptly and discreetly.
- Support with administrative tasks related to reservations and guest records.
What’s in It for You?
We value our people and believe in rewarding hard work and commitment.
Employee Benefits
- Available from day one: Employee Assistance Programme with Hospitality Action
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers
- Your birthday is off
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
- A Guest Experience in the Hotel (subject to availability)
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)
If you do not hear from us within 7 days, please consider your application unsuccessful.
Compensation: Competitive salary
Reception Host employer: The Twenty Two London - Restaurant Maitre D
At The Twenty Two, we are dedicated to fostering a culture of excellence and inclusivity, making us an exceptional employer for those passionate about luxury hospitality. Our team enjoys a range of benefits from day one, including a generous employee assistance programme, management development training, and unique perks like a day off for your birthday. Located in the heart of London, we offer a vibrant work environment that not only values hard work but also encourages personal growth and memorable guest experiences.
Contact Details:
The Twenty Two London - Restaurant Maitre D Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reception Host, you'll be the first point of contact for guests, so make sure you can convey warmth and professionalism. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or handled guest requests efficiently. This will demonstrate your ability to thrive in a busy environment like The Twenty Two.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our fantastic team at The Twenty Two.
We think you need these skills to ace Reception Host
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering luxury experiences shine through. We want to see that you're genuinely excited about the role and our culture of excellence.
Tailor Your CV:Make sure your CV highlights relevant experience in guest-facing roles or reservations. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Professional Yet Warm:Since you'll be the first point of contact for our guests, your application should reflect a polished and professional tone, but also a warm and welcoming vibe. We’re all about creating memorable experiences!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at The Twenty Two London - Restaurant Maitre D
✨Know the Company Inside Out
Before your interview, take some time to research The Twenty Two. Understand their values, culture, and what makes them unique in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reception Host, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've handled guest interactions or resolved issues in the past. This will demonstrate your ability to provide that warm, professional welcome they’re looking for.
✨Demonstrate Organisational Skills
Since the role involves managing reservations and guest lists, be ready to discuss how you stay organised and multitask effectively. You could share specific tools or methods you use to keep track of bookings and ensure smooth service flow, which will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential guest requests or feedback you might encounter and how you would handle them. Practising these scenarios can help you respond confidently and show that you can maintain high service standards under pressure.
