At a Glance
- Tasks: Welcome guests and manage reservations for a luxury dining experience.
- Company: The Twenty Two, a chic luxury hotel and private members’ club in London.
- Benefits: Employee discounts, birthday off, and generous sick pay from day one.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality, excellent communication, and strong organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
Join our team as an F&B Receptionist. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.
The Role
- Act as the first point of contact for all guests dining in our restaurant and private members’ club.
- Manage reservations, guest enquiries, and bookings efficiently using our reservations system.
- Provide a warm, professional welcome to every guest and ensure their dining experience starts seamlessly.
- Coordinate closely with the restaurant, bar, and kitchen teams to ensure smooth guest flow and excellent service standards.
- Handle guest requests, feedback, and special requirements courteously and professionally.
About You
- Previous experience in a guest-facing or reservations role, ideally within a luxury hospitality setting.
- Excellent communication skills and a polished, professional manner.
- Strong organisational and multitasking abilities.
- Familiarity with reservations systems (e.g., SevenRooms, OpenTable) is advantageous but not essential.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Key Responsibilities
- Manage reservations, seating plans, and guest lists efficiently.
- Liaise with the restaurant and bar teams to ensure a seamless service flow.
- Welcome and seat guests professionally while maintaining service standards.
- Handle guest feedback or requests promptly and discreetly.
- Support with administrative tasks related to reservations and guest records.
What’s in It for You?
We value our people and believe in rewarding hard work and commitment.
Employee Benefits
- Available from day one: Employee Assistance Programme with Hospitality Action
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers
- Your birthday is off
- Available on successful completion of your probationary period
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
- A Guest Experience in the Hotel (subject to availability)
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)
If you do not hear from us within 7 days, please consider your application unsuccessful.
Reception Host in City of Westminster employer: The Twenty Two London - Restaurant Maitre D
At The Twenty Two, we are dedicated to fostering a culture of excellence and inclusivity, making us an exceptional employer in the luxury hospitality sector. Our team members enjoy a range of benefits from day one, including a generous sick pay scheme, management development training, and unique perks like a day off for your birthday. Located in the heart of London, we offer a vibrant work environment where creativity thrives, and employees are encouraged to grow and develop their skills while delivering unforgettable experiences to our guests.
Contact Details:
The Twenty Two London - Restaurant Maitre D Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host in City of Westminster
✨Tip Number 1
Get to know the company! Research The Twenty Two and its values. When you walk in for your interview, show us that you understand our commitment to excellence and luxury experiences. This will help you stand out as someone who truly fits our culture.
✨Tip Number 2
Practice your communication skills! As a Reception Host, you'll be the first point of contact for guests. Role-play with a friend or family member to nail that warm, professional welcome we’re looking for. Confidence is key!
✨Tip Number 3
Be ready to showcase your organisational skills. Think about examples from your past roles where you managed reservations or handled guest requests efficiently. We want to hear how you can keep things running smoothly in our busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at The Twenty Two.
We think you need these skills to ace Reception Host in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering luxury experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your CV:Make sure your CV is tailored to the role of Reception Host. Highlight any previous experience in guest-facing or reservations roles, especially in luxury settings. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Warm:Your written application should reflect the polished and professional manner we expect from our team. At the same time, don’t forget to inject a bit of warmth and personality – we’re all about creating a welcoming atmosphere!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Twenty Two!
How to prepare for a job interview at The Twenty Two London - Restaurant Maitre D
✨Know the Company Inside Out
Before your interview, take some time to research The Twenty Two. Understand their values, mission, and what makes them unique in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reception Host, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face, like handling guest enquiries or feedback, to demonstrate your polished, professional manner during the interview.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of examples from your previous roles where you successfully juggled reservations, guest lists, and administrative duties. Highlighting your strong organisational abilities will reassure them that you can handle the fast-paced environment at The Twenty Two.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they ensure a seamless guest experience. This shows that you’re not just interested in the job, but also in contributing positively to their environment.
