At a Glance
- Tasks: Welcome guests and manage reservations for a luxury dining experience.
- Company: The Twenty Two, a chic luxury hotel and private members’ club in London.
- Benefits: Competitive salary, generous discounts, birthday off, and professional development opportunities.
- Other info: Flexible shifts with great career growth and a supportive work culture.
- Why this job: Join a vibrant team and create unforgettable experiences for our guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for service.
Join our team as an F&B Receptionist. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.
The Role
- Act as the first point of contact for all guests dining in our restaurant and private members’ club.
- Manage reservations, guest enquiries, and bookings efficiently using our reservations system.
- Provide a warm, professional welcome to every guest and ensure their dining experience starts seamlessly.
- Coordinate closely with the restaurant, bar, and kitchen teams to ensure smooth guest flow and excellent service standards.
- Handle guest requests, feedback, and special requirements courteously and professionally.
About Us
The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.
About You
We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.
- Previous experience in a guest-facing or reservations role, ideally within a luxury hospitality setting.
- Excellent communication skills and a polished, professional manner.
- Strong organisational and multitasking abilities.
- Familiarity with reservations systems (e.g., 7Rooms, OpenTable) is advantageous but not essential.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Key Responsibilities
- Manage reservations, seating plans, and guest lists efficiently.
- Liaise with the restaurant and bar teams to ensure a seamless service flow.
- Welcome and seat guests professionally while maintaining service standards.
- Handle guest feedback or requests promptly and discreetly.
- Support with administrative tasks related to reservations and guest records.
What’s in It for You?
We value our people and believe in rewarding hard work and commitment.
Employee Benefits
- Available from day one: Employee Assistance Programme with Hospitality Action
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers
- Your birthday is off
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
- A Guest Experience in the Hotel (subject to availability)
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)
If you do not hear from us within 7 days, please consider your application unsuccessful.
Compensation: Competitive salary
Reception Host employer: The-Twenty-Two-London-Hotel
At The Twenty Two, we are dedicated to fostering a culture of excellence and inclusivity, making us an exceptional employer for those passionate about luxury hospitality. Located in the heart of London, our team enjoys a supportive work environment with numerous growth opportunities, including management development training and mentoring schemes. With generous employee benefits such as a birthday off, staff discounts, and a commitment to rewarding hard work, we strive to create memorable experiences not just for our guests, but for our valued employees as well.
Contact Details:
The-Twenty-Two-London-Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The-Twenty-Two-London-Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The-Twenty-Two-London-Hotel
Don't be shy about reaching out to The-Twenty-Two-London-Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The-Twenty-Two-London-Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The-Twenty-Two-London-Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
