At a Glance
- Tasks: Welcome guests and manage reservations for a luxury dining experience.
- Company: The Twenty Two, a chic luxury hotel and private members’ club in London.
- Benefits: Employee discounts, birthday off, and generous sick pay after probation.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Join a vibrant team and create memorable experiences in a stunning setting.
- Qualifications: Experience in hospitality, excellent communication, and organisational skills.
The predicted salary is between 24000 - 30000 £ per year.
Join our team as an F&B Receptionist. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.
The Role
- Act as the first point of contact for all guests dining in our restaurant and private members’ club.
- Manage reservations, guest enquiries, and bookings efficiently using our reservations system.
- Provide a warm, professional welcome to every guest and ensure their dining experience starts seamlessly.
- Coordinate closely with the restaurant, bar, and kitchen teams to ensure smooth guest flow and excellent service standards.
- Handle guest requests, feedback, and special requirements courteously and professionally.
About Us
The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.
About You
We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.
- Previous experience in a guest-facing or reservations role, ideally within a luxury hospitality setting.
- Excellent communication skills and a polished, professional manner.
- Strong organisational and multitasking abilities.
- Familiarity with reservations systems (e.g., 7Rooms, OpenTable) is advantageous but not essential.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Key Responsibilities
- Manage reservations, seating plans, and guest lists efficiently.
- Liaise with the restaurant and bar teams to ensure a seamless service flow.
- Welcome and seat guests professionally while maintaining service standards.
- Handle guest feedback or requests promptly and discreetly.
- Support with administrative tasks related to reservations and guest records.
What’s in It for You?
We value our people and believe in rewarding hard work and commitment.
- Employee Assistance Programme with Hospitality Action.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
If you do not hear from us within 7 days, please consider your application unsuccessful.
Reception Host in London employer: The Twenty Two London Hotel
At The Twenty Two, we are dedicated to fostering a culture of excellence and inclusivity, making us an exceptional employer for those passionate about luxury hospitality. Our team enjoys a range of benefits from day one, including a generous employee assistance programme, management development training, and unique perks like a day off for your birthday. Located in the heart of London, we offer a vibrant work environment that encourages personal growth and celebrates individuality, ensuring every employee feels valued and empowered.
Contact Details:
The Twenty Two London Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Twenty Two. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your previous experience in guest-facing roles and how you can bring that luxury touch to the dining experience.
✨Tip Number 3
Dress to impress! As a Reception Host, first impressions matter. Make sure you look polished and professional for your interview. It shows you care about the role and the standards of The Twenty Two.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Reception Host in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering luxury experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your CV:Make sure your CV is tailored to the role of F&B Receptionist. Highlight any previous experience in guest-facing roles and mention any familiarity with reservations systems. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Warm:Your written application should reflect the polished, professional manner we expect from our team. However, don’t forget to add a touch of warmth! We’re all about creating a welcoming atmosphere, so let that come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Twenty Two!
How to prepare for a job interview at The Twenty Two London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Twenty Two. Understand their values, culture, and what makes them unique in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest-Facing Experience
Be ready to discuss your previous roles in guest-facing positions. Highlight specific examples where you provided excellent service or handled challenging situations. This is your chance to demonstrate how your experience aligns with their commitment to delivering luxury experiences.
✨Practice Your Communication Skills
As a Reception Host, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could encounter, like managing reservations or addressing guest feedback, to feel more confident during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to their culture of excellence.
