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For Companies At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join The Twenty Two, a vibrant luxury lifestyle hotel in Mayfair.
- Benefits: Enjoy competitive pay, generous discounts, and a supportive work environment.
- Why this job: Be part of a passionate team and make a real impact on guest satisfaction.
- Qualifications: Proven leadership in luxury hotel Front Office operations and strong communication skills.
- Other info: Opportunities for growth, training, and a unique culture celebrating individuality.
The predicted salary is between 60000 - 80000 £ per year.
Join our team as Director of Front Office (Maternity Cover). Are you bold, driven towards excellence, guided by intuition and passionate about creating unforgettable guest experiences? At The Twenty-Two, we are looking for a confident and inspiring leader to join our Rooms Division.
The Role
- Lead and oversee the day-to-day Front Office operation, ensuring consistent 5-star guest service delivery.
- Manage and develop the Front Office leadership team, ensuring clear standards, accountability, and performance.
- Drive operational excellence across Guest Services, Reception, Night Team and related functions.
- Maintain strong communication across departments to ensure seamless guest journeys.
- Support strategic initiatives, guest satisfaction targets and operational improvements across the hotel.
- Act as a senior Rooms leader, supporting business needs, team engagement, and guest experience delivery.
About Us
The Twenty Two is a luxury lifestyle hotel with an all-day restaurant and private members club, located in the heart of Mayfair. We are a spirited community that celebrates individuality, creativity and culture. Our mission is to deliver an experience that is bold, thoughtful and intuitive for our guests, members, and our people.
About You
We are looking for individuals who are passionate about excellence and culture and who want to be part of an ambitious, people-focused business. You will have:
- Proven leadership experience within Front Office operations in a luxury hotel environment.
- Strong knowledge of hotel systems, guest journey standards, and service delivery.
- A calm, confident, and proactive management style.
- Excellent organisational and communication skills.
- Strong decision-making and problem-solving ability under pressure.
- A collaborative approach, with a natural ability to lead across departments.
Key Responsibilities
- Oversee the full Front Office operation, ensuring consistent standards across all shifts.
- Lead, coach, and support the Front Office management team, including performance management and development.
- Ensure the delivery of exceptional guest experiences, including handling escalations and service recovery.
- Monitor departmental KPIs, guest feedback and operational standards, taking action where needed.
- Work closely with Housekeeping, Engineering, Security, Reservations, and F&B to ensure operational alignment.
- Ensure compliance with health & safety, GDPR and internal operational procedures.
- Support recruitment, onboarding, training and engagement of Front Office team members.
- Maintain rota efficiency, staffing coverage and cost control in line with business needs.
- Ensure accurate reporting, cash handling controls and system compliance.
- Act as a key ambassador of The Twenty Two culture, values and service standards.
What’s in It for You?
At The Twenty Two, we believe in rewarding our people and creating an environment where everyone can thrive. You will be joining a passionate and ambitious team in a luxury hospitality setting, with opportunities to grow and develop.
Employee Benefits
- Available from day one: Employee Assistance Programme with Hospitality Action.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes and Management Development Training.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme.
- Generous staff discount in the Ground Floor Restaurant.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases.
- Long service awards schemes.
If you do not hear from us within 7 days, please consider your application unsuccessful.
Director of Front Office (Maternity Cover - 6 month) in London employer: The Twenty Two London Hotel
Contact Detail:
The Twenty Two London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front Office (Maternity Cover - 6 month) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research The Twenty Two and understand their values and culture. Think about how your experience aligns with their mission of delivering unforgettable guest experiences.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams in high-pressure situations, especially in luxury environments. This will demonstrate your fit for the Director of Front Office role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our spirited community at The Twenty Two.
We think you need these skills to ace Director of Front Office (Maternity Cover - 6 month) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see how driven you are towards creating unforgettable guest experiences, so share specific examples of how you've done this in the past.
Tailor Your CV: Make sure your CV is tailored to the Director of Front Office role. Highlight your leadership experience and any relevant achievements in luxury hotel environments. We love seeing how your skills align with our mission at The Twenty Two!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong organisational skills, so show us you can communicate effectively right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our spirited community at The Twenty Two.
How to prepare for a job interview at The Twenty Two London Hotel
✨Know Your Guest Experience Standards
Before the interview, make sure you’re familiar with the luxury guest experience standards that The Twenty Two upholds. Think about how your previous experiences align with these standards and be ready to share specific examples of how you've delivered exceptional service in the past.
✨Showcase Your Leadership Style
As a Director of Front Office, your leadership style is crucial. Prepare to discuss how you’ve successfully managed teams in high-pressure environments. Highlight your approach to coaching and developing team members, and be ready to provide examples of how you’ve driven performance and accountability.
✨Communicate Seamlessly
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve maintained effective communication across departments in previous roles, ensuring seamless operations and guest journeys.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of situations where you had to handle escalations or service recovery. Outline your thought process and the outcomes, demonstrating your ability to remain calm and proactive under pressure.