At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a seamless experience.
- Company: The Twenty Two, a luxury hotel in a historic setting.
- Benefits: Employee discounts, birthday off, and generous sick pay.
- Other info: Flexible shifts and opportunities for career growth.
- Why this job: Join a passionate team and create memorable luxury experiences.
- Qualifications: Experience in hospitality, excellent communication, and stamina for physical tasks.
The predicted salary is between 20250 - 24750 £ per year.
Join our team as a Bellhop. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.
The Role
- Provide a warm and professional welcome to all guests upon arrival.
- Assist guests with luggage, ensuring safe handling and efficient delivery to rooms.
- Support the front-of-house team with guest requests, directions, and transport arrangements.
- Maintain the lobby, entrance, and guest areas to the highest presentation standards.
- Coordinate with the reception and concierge teams to provide a seamless guest experience.
About You
We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.
- Previous experience in a guest-facing role, ideally in luxury hospitality.
- A friendly, professional manner and excellent communication skills.
- The ability to work under pressure while maintaining service standards.
- Good physical stamina for handling luggage and assisting guests.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Key Responsibilities
- Greet and assist guests with luggage and transport needs.
- Maintain the entrance, lobby, and guest-facing areas to high standards.
- Deliver messages, packages, or items to guest rooms promptly.
- Support the concierge and front desk with guest queries and special requests.
- Provide exceptional guest service at all times, ensuring a welcoming environment.
What’s in It for You?
We value our people and believe in rewarding hard work and commitment.
- Employee Assistance Programme with Hospitality Action.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
- Generous Company Discretionary Sick Pay Scheme.
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
If you do not hear from us within 7 days, please consider your application unsuccessful.
Bellhop in London employer: The-Twenty-Two-London-Hotel
At The Twenty Two, we are dedicated to fostering a culture of excellence and inclusivity, making us an exceptional employer for those passionate about luxury hospitality. Located in the heart of London, our team enjoys a supportive work environment with numerous growth opportunities, including management development training and mentoring schemes. With generous employee benefits such as a birthday off, staff discounts, and a commitment to rewarding hard work, we strive to create memorable experiences not just for our guests, but for our valued employees as well.
Contact Details:
The-Twenty-Two-London-Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bellhop in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The-Twenty-Two-London-Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The-Twenty-Two-London-Hotel
Don't be shy about reaching out to The-Twenty-Two-London-Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bellhop in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The-Twenty-Two-London-Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The-Twenty-Two-London-Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
