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For Companies At a Glance
- Tasks: Lead your section, deliver elegant service, and inspire junior team members.
- Company: Join The Twenty Two, a luxury hotel in London's exclusive Grosvenor Square.
- Benefits: Enjoy tailored development, lifestyle perks, and generous discounts.
- Why this job: Be part of an iconic brand and elevate your hospitality career.
- Qualifications: Experience in luxury dining and strong leadership skills required.
- Other info: Flexible shifts and excellent growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Join our team as a Restaurant
Head Waiter
Are you bold, driven towards excellence,
guided by intuition, and passionate about delivering luxury experiences? At The
Twenty Two, we pride ourselves on our culture of excellence and commitment to
our people.
The Role
As a Restaurant Head Waiter, you will:
- Lead the restaurant floor team to
deliver exceptional, seamless dining experiences for all guests. - Coordinate service flow between the
restaurant, kitchen, and bar teams to maintain the highest standards. - Mentor and support junior waiters,
ensuring consistent training and development across the team. - Act as a key point of contact for guest
requests, ensuring all needs are handled promptly and professionally. - Assist with VIP and special event
service, ensuring memorable experiences for all guests.
About Us
The Twenty Two is a privately owned,
luxury 31-bedroom hotel with an all-day public restaurant and private members’
club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision
is to create a home for creative souls, with an inclusive environment that
celebrates diversity and individuality.
About You
We are looking for individuals who are
passionate about excellence and culture, with a genuine drive to create
memorable guest experiences.
You will have:
- Previous experience as a Head Waiter or
senior waiter in a luxury hospitality setting. - Excellent guest service skills with
strong attention to detail. - The ability to lead, motivate, and
mentor junior team members. - A professional, polished appearance and
approach. - Flexibility to work varied shifts,
including evenings, weekends, and bank holidays.
Key Responsibilities
- Oversee the smooth running of the
restaurant floor during service. - Train and guide junior waiters to uphold
service standards. - Liaise with the kitchen and bar teams to
ensure seamless coordination. - Provide exceptional guest service,
handling requests and feedback professionally. - Support with VIP guest experiences,
private dining, and events as required.
What’s in It for You?
We value our people and believe in
rewarding hard work and commitment.
Employee Benefits
Available from day one:
- Employee Assistance Programme with
Hospitality Action - Employee Referral Scheme: £1,000 (paid
on your referral completing their probationary period) - Mentoring schemes. Management
Development Training – on the job with support from external training providers - Your birthday is off
Available on successful
completion of your probationary period:
- Generous Company Discretionary Sick Pay
Scheme. You accrue one day CSP per month during your employment with the
Company on a rolling basis, capped at 5 years’ length of service - Generous staff discount in the Ground
Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax - A Guest Experience in the Hotel (subject
to availability) - Holiday entitlement increases: 2 days at
2 years’ length of service, and a further 3 days at 5 years’ length of service,
prorated to your contract hours - Long service award schemes: 5 years
(Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years
(Gold Status, a stay in our sister property with flights with partner), 15
years (Platinum Status – watch this space)
If you do not hear from us within 7
days, please consider your application unsuccessful.
Head Waiter employer: The Twenty Two London Hotel
Contact Detail:
The Twenty Two London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head Waiter position. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Show up in style! If you’re keen on landing that Head Waiter role, consider visiting The Twenty Two in person. Dress smartly, grab a coffee, and chat with the staff. It’s a great way to show your enthusiasm and get a feel for the place.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how you’d lead a team or handle guest complaints. We want to see your leadership skills shine, so come ready with examples from your past experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Twenty Two. Let’s make it happen!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for excellence and culture shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and creating memorable experiences for our guests.
Tailor Your Experience: Make sure to highlight your previous experience in luxury dining, especially if you've held a head or senior waiter position. We love seeing how your background aligns with the role, so don’t be shy about showcasing your leadership skills and guest engagement abilities.
Be Authentic: We appreciate authenticity! Use your own voice in your application. Share personal anecdotes or experiences that demonstrate your emotional intelligence and ability to manage service flow gracefully. This helps us get to know the real you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re proactive and eager to join our team at The Twenty Two. We can’t wait to hear from you!
How to prepare for a job interview at The Twenty Two London Hotel
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu, including any signature dishes and wine pairings. This shows your genuine interest in the role and helps you answer questions about how you would enhance the guest experience.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you successfully led a team or resolved conflicts. The Twenty Two values strong leadership, so showcasing your ability to inspire and coach junior staff will set you apart.
✨Practice Your Service Flow
Think about how you would manage service flow during busy periods. Be ready to discuss strategies for maintaining high standards while ensuring guests are satisfied. This will demonstrate your ability to handle pressure gracefully.
✨Showcase Your Emotional Intelligence
Be prepared to discuss how you engage with guests and handle feedback. Share specific instances where you’ve used empathy to resolve issues or enhance a dining experience, as this aligns perfectly with the qualities The Twenty Two is looking for.
