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- Tasks: Build genuine relationships with guests and members while overseeing their journey.
- Company: The Twenty Two is a luxury hotel blending cultural elegance with modern charm in London.
- Benefits: Enjoy lifestyle perks, mentoring schemes, and generous discounts from day one.
- Why this job: Join an iconic brand in a vibrant neighbourhood and develop your career in luxury hospitality.
- Qualifications: Experience in luxury hospitality and excellent communication skills are essential.
- Other info: Work permit required; enjoy your birthday off and long service awards.
The predicted salary is between 36000 - 60000 £ per year.
Guest & Members Relations Manager, London
Client:
The Twenty Two London Hotel
Location:
London, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
f5583c60b228
Job Views:
7
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
Join our team as a Guest
& Members Relations Manager..
Are you bold, driven towards excellence,
guided by intuition, and grounded in empathy? If so, we want you to join our
team at The Twenty Two.
The Role
As a Guest & Members Relations
Manager, you will:
- Build and maintain strong,
genuine relationships with members and guests. - Assist with the referral and
application process for new members. - Identify and introduce
high-calibre prospective members aligned with our brand values. - Oversee all stages of the
membership journey, from enquiries and applications to onboarding and renewals. - Curate and deliver
personalised experiences that foster loyalty and community. - Collaborate with events,
marketing and operations teams to deliver member programming. - Gather insights and feedback
to help shape service enhancements and club strategy. - Uphold The Twenty Two’s
values of discretion, excellence and hospitality at all times.
About Us
The Twenty Two is a luxury lifestyle
hotel located on London’s historic Grosvenor Square. Our property, set within a
listed Edwardian manor, combines cultural elegance with modern charm. We offer
an all-day public restaurant and a private members’ club with 31 bedrooms and
suites.
About You
We are looking for individuals who are
passionate about excellence and culture.
You will have:
- Proven experience in luxury
hospitality, private members’ clubs or high-end lifestyle brands - A substantial, relevant
network in London and beyond - Outstanding interpersonal
and communication skills - Commercial awareness and
confidence working with targets and growth expectations - Exceptional attention to
detail and service standards - A discreet, empathetic, and
professional attitude
Key Responsibilities
- Develop strong relationships
with new and existing members. - Support with the full
membership cycle, from enquiries to renewals. - Introduce prospective
members who reflect our brand values. - Coordinate with internal
teams to deliver thoughtful and tailored member experiences. - Identify trends and feedback
to help shape our member offering. - Represent the brand with
professionalism, warmth, and a personalised approach.
What’s in It for You?
- Be part of an iconic,
growing brand in London’s most exclusive neighbourhood - Enjoy an ambitious and
personalised development - Benefit from a suite of
lifestyle perks designed to support your wellbeing and growth
Employee Benefits
Available from day one:
- Employee Assistance
Programme with Hospitality Action: Our specialist support services help
hospitality people tackle complex issues like addiction, financial
difficulties, relationship breakdown, bereavement, or mental health problems. - Employee Referral Scheme:
£1,000 (paid on your referral completing their probationary period) - Mentoring schemes.
Management Development Training – on the job with support from external
training providers. - Your birthday is off.
Available on successful
completion of your probationary period:
- Generous Company Discretionary Sick
Pay Scheme. You accrue one day CSP per month during your employment with the
Company on a rolling basis, capped at 5 years’ length of service. - Generous staff discount in the Ground
Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax. - A Guest Experience in the Hotel
(subject to availability). - Holiday entitlement increases: 2 days
at 2 years’ length of service, and a further 3 days at 5 years’ length of
service, prorated to your contract hours. - Long service award schemes: 5 years
(Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years
(Gold Status, a stay in our sister property with flights with partner), 15
years (Platinum Status – watch this space).
If you do not hear from us within 7
days, please consider your application unsuccessful.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 12/07/2025 by TN United Kingdom
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Guest & Members Relations Manager employer: The Twenty Two London Hotel
Contact Detail:
The Twenty Two London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Members Relations Manager
✨Tip Number 1
Network strategically within the luxury hospitality sector. Attend industry events, join relevant online forums, and connect with professionals on platforms like LinkedIn to build relationships that could lead to referrals or insider information about the role.
✨Tip Number 2
Familiarise yourself with The Twenty Two's brand values and culture. Understanding their ethos will help you align your approach when discussing how you can contribute to their mission during interviews or networking opportunities.
✨Tip Number 3
Prepare to showcase your interpersonal skills through real-life examples. Think of specific instances where you've built strong relationships or enhanced guest experiences, as these will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in luxury hospitality and member relations. Being knowledgeable about current industry standards and innovations will demonstrate your commitment to excellence and your ability to contribute to The Twenty Two's growth.
We think you need these skills to ace Guest & Members Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest & Members Relations Manager. Tailor your application to highlight relevant experiences that demonstrate your ability to build relationships and deliver exceptional service.
Highlight Relevant Experience: Emphasise your background in luxury hospitality or private members’ clubs. Provide specific examples of how you've successfully managed member relationships or enhanced guest experiences in previous roles.
Showcase Your Skills: Focus on your interpersonal and communication skills in your CV and cover letter. Mention any commercial awareness and your ability to work with targets, as these are crucial for the role.
Personalise Your Application: Make your application stand out by personalising it. Address the values of The Twenty Two and explain how your own values align with theirs. This shows genuine interest and understanding of the brand.
How to prepare for a job interview at The Twenty Two London Hotel
✨Showcase Your Relationship-Building Skills
As a Guest & Members Relations Manager, your ability to build genuine relationships is crucial. Prepare examples of how you've successfully fostered connections in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Understanding of Luxury Hospitality
Familiarise yourself with the luxury hospitality sector, particularly private members' clubs. Be ready to discuss trends, challenges, and what sets high-end experiences apart, showcasing your commercial awareness and attention to detail.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations with guests or members. Think of scenarios where you've had to manage expectations or resolve conflicts, and be prepared to share these stories.
✨Align with Their Values
The Twenty Two values discretion, excellence, and hospitality. Research their brand ethos and be ready to articulate how your personal values align with theirs. This will demonstrate your commitment to upholding their standards.
