At a Glance
- Tasks: Lead daily operations and inspire teams to deliver exceptional guest experiences.
- Company: Join The Twenty Two, a luxury members’ club redefining hospitality in Mayfair.
- Benefits: Enjoy competitive salary, generous discounts, and your birthday off!
- Other info: Access ongoing training and mentoring for career development.
- Why this job: Be part of a creative team that values excellence and personal growth.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Floor Supervisor. Are you bold, driven towards excellence, guided by intuition, and passionate about inspiring teams to deliver flawless guest experiences? We are looking for a Floor Supervisor to join our Members’ Club at The Twenty Two.
The Role
- Oversee daily floor operations within the Members’ Club, ensuring service excellence throughout each shift.
- Support the management team with training, briefings, and quality control.
- Lead by example in delivering refined, guest-focused service.
- Collaborate with the bar, kitchen, and reservations teams to ensure a smooth and coordinated flow.
- Handle guest feedback professionally, resolving issues with discretion and empathy.
About Us
The Twenty Two is a private members’ club, luxury hotel, and restaurant based in Mayfair. We champion creativity, individuality, and elegance, redefining the culture of hospitality through warmth and precision.
About You
We are looking for individuals who are passionate about excellence and culture, with a deep appreciation for luxury hospitality. You will have:
- Experience as a supervisor or senior waiter in a luxury hotel, bar, or private members’ club.
- Strong people management and communication skills.
- The ability to lead, motivate, and inspire teams.
- Exceptional attention to detail and organisational abilities.
- A guest-first mindset and calm professionalism under pressure.
Key Responsibilities
- Supervise service teams, ensuring consistency across all guest touchpoints.
- Deliver and uphold The Twenty Two’s service standards and rituals.
- Conduct pre-shift briefings and monitor staff performance.
- Work closely with management to identify training needs and development opportunities.
- Contribute to maintaining an engaging and welcoming club atmosphere.
- Support operational duties, from table planning to member relations.
What’s in It for You?
You will be part of a team that nurtures growth and encourages learning, with access to ongoing training, mentoring, and development opportunities.
Employee Benefits
Available from day one:
- Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
If you do not hear from us within 7 days, please consider your application unsuccessful.
Compensation: Competitive salary
Floor Supervisor employer: The Twenty Two London Hotel
The Twenty Two is an exceptional employer, offering a vibrant work culture that champions creativity and individuality within the luxury hospitality sector. As a Floor Supervisor, you will benefit from ongoing training and development opportunities, alongside a supportive team environment that prioritises employee well-being with initiatives like the Employee Assistance Programme and generous holiday entitlements. Located in the heart of Mayfair, you will be part of a prestigious private members' club that values excellence and provides unique experiences for both staff and guests.
Contact Details:
The Twenty Two London Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Twenty Two London Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Twenty Two London Hotel
Don't be shy about reaching out to The Twenty Two London Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Twenty Two London Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Twenty Two London Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
