At a Glance
- Tasks: Lead daily operations and inspire teams to deliver exceptional guest experiences.
- Company: The Twenty Two, a luxury members’ club redefining hospitality in Mayfair.
- Benefits: Competitive salary, generous discounts, birthday off, and ongoing training opportunities.
- Other info: Dynamic environment with excellent growth and mentoring opportunities.
- Why this job: Join a passionate team and elevate your career in luxury hospitality.
- Qualifications: Experience in luxury service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Floor Supervisor. Are you bold, driven towards excellence, guided by intuition, and passionate about inspiring teams to deliver flawless guest experiences? We are looking for a Floor Supervisor to join our Members’ Club at The Twenty Two.
The Role
- Oversee daily floor operations within the Members’ Club, ensuring service excellence throughout each shift.
- Support the management team with training, briefings, and quality control.
- Lead by example in delivering refined, guest-focused service.
- Collaborate with the bar, kitchen, and reservations teams to ensure a smooth and coordinated flow.
- Handle guest feedback professionally, resolving issues with discretion and empathy.
About Us
The Twenty Two is a private members’ club, luxury hotel, and restaurant based in Mayfair. We champion creativity, individuality, and elegance, redefining the culture of hospitality through warmth and precision.
About You
We are looking for individuals who are passionate about excellence and culture, with a deep appreciation for luxury hospitality. You will have:
- Experience as a supervisor or senior waiter in a luxury hotel, bar, or private members’ club.
- Strong people management and communication skills.
- The ability to lead, motivate, and inspire teams.
- Exceptional attention to detail and organisational abilities.
- A guest-first mindset and calm professionalism under pressure.
Key Responsibilities
- Supervise service teams, ensuring consistency across all guest touchpoints.
- Deliver and uphold The Twenty Two’s service standards and rituals.
- Conduct pre-shift briefings and monitor staff performance.
- Work closely with management to identify training needs and development opportunities.
- Contribute to maintaining an engaging and welcoming club atmosphere.
- Support operational duties, from table planning to member relations.
What’s in It for You?
You will be part of a team that nurtures growth and encourages learning, with access to ongoing training, mentoring, and development opportunities.
Employee Benefits Available from day one:
- Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
If you do not hear from us within 7 days, please consider your application unsuccessful.
Compensation: Competitive salary
Floor Supervisor in City of Westminster employer: The Twenty Two London Hotel
The Twenty Two is an exceptional employer, offering a vibrant work culture that champions creativity and individuality within the luxury hospitality sector. As a Floor Supervisor, you will benefit from ongoing training and development opportunities, a supportive team environment, and unique perks such as a day off for your birthday and generous staff discounts. Located in the heart of Mayfair, you will be part of a prestigious private members' club that values excellence and provides a platform for personal and professional growth.
Contact Details:
The Twenty Two London Hotel Recruitment Team
