At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences in a luxury hotel.
- Company: The Twenty Two, a luxury lifestyle hotel in Mayfair.
- Benefits: Competitive salary, employee discounts, training opportunities, and generous holiday entitlement.
- Other info: Opportunities for growth and development within a supportive team.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a fast-paced environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
Join our team as a Hotel Duty Manager. Are you bold, driven towards excellence, guided by intuition, and passionate about delivering exceptional guest experiences in a luxury environment? At The Twenty Two, we are looking for a Hotel Duty Manager to join our Front Office team, overseeing the day-to-day operation of the hotel while ensuring every guest receives a seamless and memorable experience from arrival through to departure.
The Role
- Lead the daily operation of the Front Office, ensuring exceptional service standards are consistently delivered.
- Act as the senior point of contact for guests during your shift, resolving queries and managing guest feedback with professionalism and discretion.
- Support, coach, and motivate the Front Office team to deliver a personalised and luxury guest experience.
- Oversee arrivals, departures, VIP guests, and room allocations to ensure smooth daily operations.
- Work collaboratively with Housekeeping, Concierge, Engineering, Food & Beverage, and Security teams to deliver a seamless guest journey.
- Ensure all hotel policies, procedures, and brand standards are maintained across the operation.
- Represent The Twenty Two brand with confidence, professionalism, and attention to detail at all times.
This is a hands-on operational leadership role, requiring a proactive approach, excellent decision-making skills, and a passion for luxury hospitality.
About Us
The Twenty Two is a luxury lifestyle hotel and members' club in the heart of Mayfair, blending hospitality, dining, and culture. Our environment is fast-paced, refined, and guest-focused, with high expectations for service excellence and teamwork across all departments.
About You
We are looking for individuals who are passionate about excellence and culture. You will have:
- Previous experience in a Duty Manager, Assistant Front Office Manager, or Front Office leadership role within a luxury hotel.
- A strong understanding of Front Office operations and luxury guest service standards.
- Experience leading and developing teams in a fast-paced hospitality environment.
- Excellent organisational and problem-solving skills, with the ability to make confident decisions under pressure.
- Exceptional communication and interpersonal skills, with a guest-first approach.
- A flexible approach to working hours, including evenings, weekends, and public holidays.
- Strong attention to detail and the ability to remain calm, professional, and solution-focused in all situations.
Key Responsibilities
- Oversee the daily operation of the Front Office and hotel during your shift.
- Deliver exceptional guest service, ensuring every interaction reflects The Twenty Two's luxury standards.
- Manage guest requests, complaints, and service recovery with confidence and professionalism.
- Support and develop the Front Office team through coaching, guidance, and leadership.
- Coordinate with all operational departments to ensure smooth day-to-day hotel operations.
- Monitor compliance with health, safety, security, and company procedures.
- Ensure accurate guest records, billing, and operational reports are completed to company standards.
What's in It for You?
You will be part of a dynamic, inclusive, and supportive team, working in one of London's most distinctive hospitality venues, with opportunities to grow and develop within the business.
Employee Benefits Available from day one:
- Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years' length of service.
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4 guests and 20% off a table up to 6 guests.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases: 2 days at 2 years' length of service, and a further 3 days at 5 years' length of service, prorated to your contract hours.
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
Compensation: Competitive salary.
Duty Manager in City of Westminster employer: The Twenty Two London Hotel
At The Twenty Two, we pride ourselves on being an exceptional employer in the heart of Mayfair, offering a dynamic and inclusive work environment where luxury hospitality thrives. As a Hotel Duty Manager, you will benefit from comprehensive employee support, including management development training and generous staff discounts, while enjoying opportunities for personal growth and career advancement within one of London's most prestigious venues. Join us to be part of a team that values excellence, teamwork, and a guest-first approach, ensuring every day is rewarding and fulfilling.
Contact Details:
The Twenty Two London Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Twenty Two London Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Twenty Two London Hotel
Don't be shy about reaching out to The Twenty Two London Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Twenty Two London Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Twenty Two London Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
