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For Companies At a Glance
- Tasks: Welcome guests with warmth and anticipate their needs for an unforgettable experience.
- Company: Join The Twenty Two, a luxury hotel in London's exclusive Grosvenor Square.
- Benefits: Enjoy tailored development, lifestyle perks, and generous discounts from day one.
- Why this job: Be part of a growing brand and make a real impact on guest experiences.
- Qualifications: Experience in luxury hospitality and exceptional interpersonal skills required.
- Other info: Flexible shifts and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at The Twenty Two.
The Role
- Provide a warm, intuitive, and personalised welcome to all guests and members on arrival.
- Anticipate guest needs and proactively offer solutions to enhance their stay or visit.
- Handle all guest requests, special arrangements, and VIP requirements with discretion.
- Act as a central communication point between guests and relevant departments.
- Ensure guest profiles are updated with accurate preferences, history, and feedback.
- Resolve any service issues promptly, turning potential complaints into positive experiences.
About Us
The Twenty Two is a luxury lifestyle hotel located on London's historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members' club with 31 bedrooms and suites.
About You
We are looking for individuals who are passionate about excellence and culture. You will have:
- Previous guest relations, front desk, or concierge experience in a luxury hospitality environment.
- Exceptional interpersonal skills and the ability to engage with high-profile guests.
- A professional, polished presence and outstanding communication skills.
- Confidence to manage challenging situations with tact and diplomacy.
- Excellent organisational skills and attention to detail.
- Flexibility to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Provide a seamless, high-touch arrival and departure experience.
- Build lasting relationships with guests through consistent follow-up and care.
- Liaise with concierge, F&B, housekeeping, and events teams to coordinate guest needs.
- Maintain accurate guest history and ensure preferences are met on each visit.
- Monitor and respond to guest feedback across all channels.
- Represent the brand values of The Twenty Two at all times.
What's in It for You?
- Enjoy a tailored and personalised development journey.
- Be part of an iconic, growing brand in London's most exclusive neighbourhood.
- Benefit from a suite of lifestyle perks designed to support your wellbeing and growth.
Employee Benefits
- Available from day one: Employee Assistance Programme with Hospitality Action.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme.
- Generous staff discount in the Ground Floor Restaurant.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases.
- Long service award schemes.
If you do not hear from us within 7 days, please consider your application unsuccessful.
Guest Relations Executive in Westminster employer: The Twenty Two London - Front Office
Contact Detail:
The Twenty Two London - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest relations shine through. Share stories that highlight your empathy and problem-solving skills.
✨Tip Number 3
Research the company culture! Knowing The Twenty Two's values and how they operate will help you tailor your approach. It shows you're genuinely interested and ready to fit right in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining our team directly.
We think you need these skills to ace Guest Relations Executive in Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest relations and hospitality. Remember, we’re looking for someone who’s bold and driven towards excellence.
Tailor Your Experience: Make sure to highlight any previous experience in guest relations or luxury hospitality. We love seeing how your background aligns with our values, so be specific about your skills and how they can enhance the guest experience at The Twenty Two.
Be Detail-Oriented: Attention to detail is key in this role! Double-check your application for any typos or errors before hitting send. A polished application reflects the professional presence we’re looking for in a Guest Relations Executive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Twenty Two London - Front Office
✨Know the Company Inside Out
Before your interview, take some time to research The Twenty Two. Understand its values, culture, and what makes it unique in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Relations Executive, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve successfully engaged with high-profile guests or resolved challenging situations. This will demonstrate your capability to handle the demands of the role.
✨Anticipate Common Questions
Think about the types of questions you might be asked, especially around guest relations and problem-solving. Prepare thoughtful responses that highlight your experience and how you can enhance the guest experience at The Twenty Two.
✨Dress to Impress
First impressions matter, especially in a luxury environment. Make sure to dress professionally and polished for your interview. This reflects your understanding of the brand's image and your commitment to maintaining a high standard of professionalism.