Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with warmth and anticipate their needs for an unforgettable experience.
- Company: Join The Twenty Two, a luxury hotel in London's exclusive Grosvenor Square.
- Benefits: Enjoy tailored development, lifestyle perks, and generous discounts from day one.
- Why this job: Be part of a growing brand and make a real impact on guest experiences.
- Qualifications: Experience in luxury hospitality and exceptional interpersonal skills required.
- Other info: Flexible shifts, mentoring schemes, and long service awards await you.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at The Twenty Two. Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join us.
The Role
- Provide a warm, intuitive, and personalised welcome to all guests and members on arrival.
- Anticipate guest needs and proactively offer solutions to enhance their stay or visit.
- Handle all guest requests, special arrangements, and VIP requirements with discretion.
- Act as a central communication point between guests and relevant departments.
- Ensure guest profiles are updated with accurate preferences, history, and feedback.
- Resolve any service issues promptly, turning potential complaints into positive experiences.
About Us
The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.
About You
We are looking for individuals who are passionate about excellence and culture. You will have:
- Previous guest relations, front desk, or concierge experience in a luxury hospitality environment.
- Exceptional interpersonal skills and the ability to engage with high-profile guests.
- A professional, polished presence and outstanding communication skills.
- Confidence to manage challenging situations with tact and diplomacy.
- Excellent organisational skills and attention to detail.
- Flexibility to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Provide a seamless, high-touch arrival and departure experience.
- Build lasting relationships with guests through consistent follow-up and care.
- Liaise with concierge, F&B, housekeeping, and events teams to coordinate guest needs.
- Maintain accurate guest history and ensure preferences are met on each visit.
- Monitor and respond to guest feedback across all channels.
- Represent the brand values of The Twenty Two at all times.
What’s in It for You?
- Enjoy a tailored and personalised development journey.
- Be part of an iconic, growing brand in London’s most exclusive neighbourhood.
- Benefit from a suite of lifestyle perks designed to support your wellbeing and growth.
Employee Benefits
Available from day one:
- Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
- Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
- Mentoring schemes.
- Management Development Training – on the job with support from external training providers.
- Your birthday is off.
Available on successful completion of your probationary period:
- Generous Company Discretionary Sick Pay Scheme.
- You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
- Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
- A Guest Experience in the Hotel (subject to availability).
- Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
- Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).
If you do not hear from us within 7 days, please consider your application unsuccessful.
Guest Relations Executive in City of Westminster employer: The Twenty Two London - Front Office
Contact Detail:
The Twenty Two London - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research The Twenty Two, its values, and what makes it unique. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Guest Relations Executive, you'll need to charm high-profile guests. Role-play with friends or family to get comfortable with handling various guest scenarios and requests.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experience where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle guest complaints with tact and diplomacy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Relations Executive in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest relations and hospitality. A touch of warmth and authenticity can make a big difference.
Tailor Your Experience: Make sure to highlight your previous experience in luxury hospitality. We’re looking for specific examples that showcase your skills in guest relations, so don’t hold back on sharing those standout moments where you went above and beyond!
Be Detail-Oriented: Attention to detail is key in our industry. Double-check your application for any typos or errors before hitting send. A polished application reflects your professionalism and shows us you care about the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Twenty Two London - Front Office
✨Know the Company Inside Out
Before your interview, take some time to research The Twenty Two. Understand its values, culture, and what makes it unique in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Relations Executive, exceptional interpersonal skills are key. Prepare examples from your past experiences where you've successfully engaged with guests or resolved conflicts. Highlight your ability to connect with high-profile individuals and how you can bring that to the team.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've turned a negative guest experience into a positive one. Be ready to discuss how you anticipate needs and proactively offer solutions. This will illustrate your capability to handle challenging situations with tact and diplomacy.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within The Twenty Two.