At a Glance
- Tasks: Lead the night team, manage emergencies, and ensure guest satisfaction overnight.
- Company: The Twenty Two, a luxurious private members' club and hotel in London.
- Benefits: Competitive salary, meals on duty, uniform provided, and great discounts.
- Other info: Join a diverse team and enjoy structured training with clear career progression.
- Why this job: Be the key decision-maker in a vibrant environment and make a real impact.
- Qualifications: Experience in luxury hospitality and strong judgement skills required.
The predicted salary is between 29700 - 36300 £ per year.
About The Twenty Two
The Twenty Two is a private members' club and hotel set within a Grade II listed townhouse on Grosvenor Square, with a second property in New York.
Behind the door is a world of exceptional design, celebrated food and drink, and a membership drawn from across the arts, business and culture.
We are known for warmth as much as for polish, and for treating every member and guest as though they are arriving at a home rather than a hotel.
The Role
The Night Manager holds the building overnight.
From the close of service until the morning team arrives, you are the senior person on site and the decision maker for anything that happens, whether that is a late arrival, a member who needs looking after, a maintenance fault or an emergency.
You will also complete the night audit and hand over a property that is accurate, secure and ready for the day ahead.
It is a role that asks for judgement, self sufficiency and a very steady temperament.
- What you will be doing
- Taking charge of the property overnight as the senior manager on duty, leading the night team across Front Desk, Security and Night Porters
- Welcoming late arrivals and departures personally, and looking after members and residents through the small hours with discretion and care
- Completing the night audit, including revenue reconciliation, posting checks, system rollover and production of daily reporting for the Executive team
- Managing cash handling, floats, banking and billing accuracy in line with our financial controls
- Acting as the duty manager for all incidents overnight, including fire alarms, medical emergencies, evacuations, intruders and guest conflict, and taking the decisions those situations require
- Conducting and overseeing building patrols, checking fire exits, plant areas, public spaces and security coverage
- Liaising with the emergency services where necessary and recording incidents fully and accurately
- Overseeing overnight maintenance, deep cleaning and contractor access, and minimising disruption to residents and members
- Preparing the property for the day, including arrivals, VIP checks and readiness of public areas
- Delivering a clear and complete handover to the morning team and to Heads of Department
- Supporting the training, supervision and wellbeing of the night team, and contributing to rotas and performance conversations
- Upholding fire safety, health and safety, licensing and data protection requirements at all times
- What we are looking for
Essential
- The right to work in the United Kingdom
- Previous experience as a Night Manager, Night Duty Manager or Duty Manager within a luxury hotel or private members' club
- Sound and independent judgement, with the confidence to make decisions without immediate support
- Experience of night audit and of a property management system, ideally Opera
- Strong numeracy and accuracy across billing, reconciliation and reporting
- Calm and credible handling of emergencies, complaints and difficult behaviour
- Excellent spoken and written English, and clear handover and reporting skills
- Impeccable presentation and absolute discretion, particularly where high profile members and guests are concerned
- Genuine suitability for permanent night working
Desirable
- First aid at work certification
- Fire marshal or fire warden training
- Personal licence holder
- SIA Door Supervisor licence
- Additional languages
- Members' club or residential experience, where guests are known rather than transient
- Experience of Forbes, LQA or similar luxury service standards
What we offer
- Competitive plus a share of service charge
- 4 on - 4 off shift pattern
- Meals on duty prepared by our culinary team
- Uniform provided and laundered
- Benefits and discounts across both properties, including food, beverage and accommodation
- Employer pension contribution
- Access to Hospitality Action, and health assessments appropriate to night working
- Structured training and clear progression into Front Office and Rooms Division management
- Recognition through our internal reward programmes and long service awards
The Twenty Two is an equal opportunity employer.
We welcome applications from all backgrounds and are committed to building a team that reflects the city we are part of.
If you require any adjustment to the recruitment process, please let us know when you apply.
Compensation: Competitive salary
Night Manager in London employer: The Twenty Two Group
The Twenty Two is an exceptional employer, offering a unique blend of luxury hospitality and a warm, welcoming atmosphere in the heart of Grosvenor Square. As a Night Manager, you will benefit from a competitive salary, structured training, and clear progression opportunities within a supportive team that values discretion and professionalism. With access to exclusive member benefits and a commitment to employee wellbeing, The Twenty Two stands out as a rewarding place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Twenty Two Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Twenty Two Group
Don't be shy about reaching out to The Twenty Two Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Twenty Two Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Twenty Two Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
