At a Glance
- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: Join the prestigious Egerton House Hotel in London, known for its vibrant culture.
- Benefits: Earn £35,000 OTE plus perks like free meals, 28+ days holiday, and development programmes.
- Other info: Enjoy discounts at hotels and food outlets, plus opportunities for cross-departmental training.
- Why this job: Make a real impact in hospitality while enjoying fun events and community volunteering.
- Qualifications: Experience in hotel reception management and a passion for outstanding service.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an enthusiastic and experienced Reception Manager to join our team on a full‑time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.
Location: The Egerton House Hotel
Employment type: Full‑time, permanent
Working pattern: Shift work 5 days on 2 days off
What's in it for you from day one:
- £35,000 OTE per annum plus other exciting perks and benefits
- Holiday allowance starting at 28 days and increasing with length of service to 36 days
- Nutritious free meals on duty
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills
- Excellent development opportunities with 80% of our managers being home‑grown
- Two paid volunteering days each year so we can give back to our communities
- Access to the Employee Assistance Programme through our partners at Hospitality Action
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones
- Complimentary quality uniform and dry‑cleaning services
What's in it for you later:
- Cycle to work scheme which can save you up to 47% on the bike and equipment
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter
- Enhanced maternity pay of 13 weeks, fully paid
- Enhanced paternity pay of 2 weeks, fully paid
- £800 baby payment to support you and your baby with the essentials
- Fantastic recommend a friend bonus scheme worth up to £600
- Cross‑departmental training available within your property, because we know you’re a curious individual
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa
Key Responsibilities of a Reception Manager:
- Leading, motivating, and developing the Front Office team
- Ensuring smooth and efficient daily operations at Reception
- Managing guest check‑in and check‑out procedures to hotel standards
- Overseeing guest accounts and administrative processes
- Handling guest queries and challenges with professionalism and care
- Driving service excellence and creating memorable guest experiences
What are we looking for?
- Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
- Exceptional communication and interpersonal skills
- Strong attention to detail and a proactive, solution‑focused approach
- Inspirational leadership skills and a commitment to team development
- A genuine passion for delivering exceptional, personalised guest service
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reception Manager The Egerton House Hotel London £35,000 OTE per annum plus other exciting perk[...] employer: The Twelve Apostles Hotel & Spa
At The Egerton House Hotel, we pride ourselves on being an exceptional employer that values our team members and their growth. With a vibrant work culture, comprehensive training programmes, and a commitment to employee well-being, we offer a supportive environment where 80% of our managers are promoted from within. Located in the heart of London, we provide competitive benefits, including generous holiday allowances, free meals, and unique social events, making it a rewarding place to build your career in hospitality.
Contact Details:
The Twelve Apostles Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager The Egerton House Hotel London £35,000 OTE per annum plus other exciting perk[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Twelve Apostles Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Twelve Apostles Hotel & Spa
Don't be shy about reaching out to The Twelve Apostles Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager The Egerton House Hotel London £35,000 OTE per annum plus other exciting perk[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Twelve Apostles Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
