At a Glance
- Tasks: Welcome guests and create memorable experiences in a luxury hotel setting.
- Company: Join the prestigious Red Carnation Hotels family.
- Benefits: Earn £31,000 OTE, enjoy 28-36 days holiday, and free meals on duty.
- Other info: Enjoy discounts at hotels and restaurants, plus paid volunteering days!
- Why this job: Be part of a vibrant team with fantastic development opportunities and fun events.
- Qualifications: Previous hotel receptionist experience and excellent communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
What's in it for you from day one:
- £31,000 per annum OTE, plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home‑grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry‑cleaning services.
What's in it for you later:
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross‑departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Front Office Manager.
Location: The Egerton House Hotel
Employment type: Full‑time
Working pattern: Shift work 5 days on 2 days off
The Egerton House Hotel is a luxury five‑star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree‑lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.
Key Responsibilities of a Receptionist:
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
- Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
What are we looking for?
- Previous hotel receptionist experience, ideally in a luxury or five‑star hotel environment.
- Strong communication skills, both verbal and written, with a friendly and professional demeanour.
- Excellent attention to detail and organisational skills.
- A passion for hospitality and delivering outstanding guest experiences.
- Ability to manage multiple tasks effectively while maintaining high service standards.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Receptionist in London employer: The Twelve Apostles Hotel & Spa
At Red Carnation Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and community engagement. With competitive salaries, generous holiday allowances, and a commitment to internal development—where 80% of our managers are promoted from within—you'll find ample opportunities to thrive in your career. Located in the heart of Knightsbridge, our luxury hotel not only provides a stunning work environment but also fosters a sense of family through social events and employee recognition initiatives.
Contact Details:
The Twelve Apostles Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the hotel! Research The Egerton House Hotel and its unique offerings. When you walk in for your interview, drop some knowledge about their famous Afternoon Teas or Martini cocktails. It shows you're genuinely interested and ready to be part of the team!
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common guest interactions with a friend or family member. This will help you feel more confident and prepared to deliver that outstanding service they’re looking for.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've managed multiple tasks while keeping everything organised. Whether it’s handling guest requests or ensuring the reception area is spotless, let them know you’ve got it covered!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this fantastic opportunity to join our family!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your previous hotel receptionist experience. We’re looking for specific examples of how you've delivered outstanding service and managed guest requests in your past roles.
Attention to Detail is Key:Since we value strong attention to detail, ensure your application is free from typos and errors. A well-organised and polished application reflects your ability to maintain high standards in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Egerton House Hotel!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research The Egerton House Hotel. Familiarise yourself with its history, services, and unique offerings like the Pet Afternoon Tea. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved complaints in the past. This will demonstrate your ability to deliver outstanding service.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss specific instances where your keen eye for detail made a difference, whether it was in managing guest accounts or ensuring the reception area was always tidy. This will help convey that you understand the importance of maintaining high standards.
✨Prepare Questions About Development Opportunities
With fantastic development opportunities available, come prepared with questions about the training programmes and career progression within the hotel. This shows that you're not just looking for a job, but are genuinely interested in growing with the company and contributing to its success.
