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- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: Join a luxury hotel known for its outstanding service and vibrant culture.
- Benefits: Earn £36,500 OTE, enjoy 28-36 days holiday, and free nutritious meals on duty.
- Other info: Enjoy discounts at hotels, social events, and opportunities for cross-departmental training.
- Why this job: Be part of a dynamic team that values personal growth and community impact.
- Qualifications: Experience in hotel reception management and strong leadership skills required.
The predicted salary is between 36500 - 36500 £ per year.
We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.
What's in it for you from day one:
- £36,500 OTE per annum plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
What's in it for you later:
- Cycle to work scheme which can save you up to 47% on the bike and equipment.
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
Key Responsibilities of a Reception Manager:
- Leading, motivating, and developing the Front Office team.
- Ensuring smooth and efficient daily operations at Reception.
- Managing guest check-in and check-out procedures to hotel standards.
- Overseeing guest accounts and administrative processes.
- Handling guest queries and challenges with professionalism and care.
- Driving service excellence and creating memorable guest experiences.
What are we looking for?
- Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting.
- Exceptional communication and interpersonal skills.
- Strong attention to detail and a proactive, solution-focused approach.
- Inspirational leadership skills and a commitment to team development.
- A genuine passion for delivering exceptional, personalised guest service.
Location: The Milestone Hotel & Residences
Employment type: Full-time
Working pattern: 4 days working, 4 days off
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reception Manager in London employer: The Twelve Apostles Hotel & Spa
Contact Detail:
The Twelve Apostles Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve created memorable moments for guests.
✨Tip Number 3
Research the hotel! Before any interview, dive into the hotel's values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see your genuine passion for delivering outstanding service and creating memorable guest experiences.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience as a Reception Manager or Senior Supervisor. Focus on your leadership skills and any achievements that demonstrate your ability to motivate and develop a team.
Be Detail-Oriented: Attention to detail is key in our industry. Ensure your application is free from typos and errors, and format it neatly. This reflects your professionalism and commitment to high standards, which we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the exciting perks and benefits we offer!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, make sure to research The Milestone Hotel & Residences thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've motivated and developed your team in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your inspirational leadership style.
✨Demonstrate Exceptional Communication
Communication is key in this role. During the interview, practice clear and confident communication. Be ready to discuss how you've handled guest queries and challenges in the past, showcasing your ability to maintain professionalism under pressure.
✨Emphasise Your Passion for Service
The hotel industry thrives on exceptional service. Share your passion for delivering personalised guest experiences. Think of specific instances where you went above and beyond for guests, as this will resonate well with the interviewers looking for someone who truly cares about service excellence.