At a Glance
- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: Join the vibrant Egerton House Hotel, part of Red Carnation Hotels.
- Benefits: Enjoy competitive pay, generous holiday allowance, and free meals on duty.
- Other info: Opportunities for growth, fun social events, and a supportive team culture.
- Why this job: Be a key player in creating memorable moments for guests every day.
- Qualifications: Experience in hotel reception management and a passion for service excellence.
The predicted salary is between 28066 - 30000 £ per year.
We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.
Location: The Egerton House Hotel
Employment type: Full-time, permanent
Working pattern: Shift work 5 days on 2 days off
Key Responsibilities
- Leading, motivating, and developing the Front Office team
- Ensuring smooth and efficient daily operations at Reception
- Managing guest check‑in and check‑out procedures to hotel standards
- Overseeing guest accounts and administrative processes
- Handling guest queries and challenges with professionalism and care
- Driving service excellence and creating memorable guest experiences
Qualifications
- Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
- Exceptional communication and interpersonal skills
- Strong attention to detail and a proactive, solution‑focused approach
- Inspirational leadership skills and a commitment to team development
- A genuine passion for delivering exceptional, personalised guest service
Benefits
- £35,000 OTE per annum plus other exciting perks and benefits
- Holiday allowance starting at 28 days, increasing to 36 days with length of service
- Nutritious free meals on duty
- Award‑winning L&D programmes – over 80 individual courses
- Excellent development opportunities, with 80% of managers being home‑grown
- Two paid volunteering days each year
- Access to the Employee Assistance Programme through Hospitality Action
- Monthly tea parties and annual social events, including boat parties and festive events
- Complimentary quality uniform and dry‑cleaning services
- Cycle to work scheme which can save up to 47% on the bike and equipment
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter
- Enhanced maternity pay of 13 weeks, fully paid
- Enhanced paternity pay of 2 weeks, fully paid
- £800 baby payment to support you and your baby with the essentials
- Fantastic recommend a friend bonus scheme worth up to £600
- Cross‑departmental training available within your property
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Food & Beverage Supervisor The Rubens at the Palace Hotel London £36,780 OTE per annum, plus gr[...] employer: The Twelve Apostles Hotel & Spa
At The Rubens at the Palace Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. Our commitment to employee growth is evident through our award-winning learning and development programmes, with 80% of our management positions filled by home-grown talent. Located in the heart of London, we provide competitive benefits, including generous holiday allowances, nutritious meals on duty, and exciting social events, making it a rewarding place to build your career in hospitality.
Contact Details:
The Twelve Apostles Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor The Rubens at the Palace Hotel London £36,780 OTE per annum, plus gr[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
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✨Reach Out Directly to The Twelve Apostles Hotel & Spa
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We think you need these skills to ace Food & Beverage Supervisor The Rubens at the Palace Hotel London £36,780 OTE per annum, plus gr[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Twelve Apostles Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
