At a Glance
- Tasks: Create unforgettable experiences for guests in a luxury hotel setting.
- Company: Join the prestigious Red Carnation Hotels family.
- Benefits: Earn £15.11 OTE per hour with free meals and amazing perks.
- Other info: Enjoy flexible shifts, social events, and opportunities for growth.
- Why this job: Be part of a vibrant team and develop your hospitality skills.
- Qualifications: Previous experience in luxury hospitality and excellent customer service skills.
The predicted salary is between 15 - 15 £ per hour.
What's in it for you?
- £15.11 OTE per hour, including incredible perks and benefits!
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home‑grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry‑cleaning services.
We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.
Location: The Egerton House Hotel
Employment type: Casual
Working pattern: Flexible Early and Late shifts
Key Responsibilities of a Food & Beverage Assistant:
- Creating memorable experiences for our guests by using emotional engagement and high attention to details.
- Being familiar with all menus and all products available.
- Cleaning and setting up tables.
- Taking orders for our wonderful guests.
- Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
- Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.
What are we looking for?
- Previous experience in a similar role within a luxury hotel or high‑end restaurant environment is preferred.
- Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high‑pressure situations with grace.
- A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
- Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Food & Beverage Waiter employer: The Twelve Apostles Hotel & Spa
At Red Carnation Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. Our commitment to employee growth is evident through our award-winning learning and development programmes, with 80% of our management positions filled by home-grown talent. Located in the heart of London, our luxury hotel provides not only competitive pay and benefits but also unique perks like nutritious meals, social events, and paid volunteering days, making it a truly rewarding place to work.
Contact Details:
The Twelve Apostles Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Waiter
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out The Egerton House Hotel's website and social media. Familiarising yourself with their values and offerings will help you connect better during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest. We want to hear those stories, so be ready to share how you create memorable experiences.
✨Tip Number 3
Dress to impress! Since it’s a luxury hotel, make sure you look sharp for your interview. A smart appearance shows you understand the environment and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Food & Beverage Waiter
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in luxury hotels or high-end restaurants. We want to see how your background aligns with the role of a Food & Beverage Waiter, so don’t hold back!
Be Personable:Since we’re all about creating memorable experiences for our guests, let your personality shine through in your application. Use friendly language and show us your passion for hospitality!
Attention to Detail is Key:We love candidates who pay attention to detail. When writing your application, make sure to proofread for any typos or errors. A polished application reflects your commitment to high standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Egerton House Hotel!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know Your Menu Inside Out
Familiarise yourself with the menus and products offered at the hotel. Being able to discuss dishes confidently will impress your interviewers and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for guests, as this is crucial in a luxury environment.
✨Demonstrate Attention to Detail
During the interview, mention specific instances where your attention to detail made a difference. Whether it was setting up tables perfectly or ensuring cleanliness, these details matter in hospitality.
✨Emphasise Teamwork and Collaboration
Discuss your ability to work well within a team. Share experiences where you collaborated with colleagues to enhance guest satisfaction, as teamwork is key in a busy restaurant setting.
