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- Tasks: Welcome guests, assist with luggage, and provide local insights for an exceptional experience.
- Company: Join a prestigious 5-star hotel known for its vibrant culture and inclusivity.
- Benefits: Competitive salary, generous holiday allowance, free meals, and exciting perks.
- Other info: Enjoy social events, training opportunities, and discounts at hotels and restaurants.
- Why this job: Be the first point of contact, making memorable impressions in a luxury setting.
- Qualifications: Experience in hospitality, excellent communication skills, and knowledge of London attractions.
The predicted salary is between 31936 - 31936 £ per year.
4 days on 4 days off
What's in it for you from day one:
- £31,936.80 OTE per annum, plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
What's in it for you later:
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
We are seeking a professional and welcoming Doorperson/ Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Assistant Resident Manager.
Location: 100 Princes Street
Employment type: Full-time
Working pattern: 4 days on, 4 days off
Key Responsibilities of a Doorperson / Luggage Porter:
- Warmly welcome guests and assist with luggage handling upon arrival and departure.
- Provide courteous and efficient assistance at the entrance, opening doors and guiding guests.
- Offer helpful and knowledgeable advice about London’s attractions, transport, and local amenities.
- Assist with guest requests, including arranging transportation and handling deliveries.
- Escorting guests to their rooms and showing them the hotel facilities.
- Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.
What are we looking for?
- Previous experience in a similar role within a luxury hotel or hospitality setting.
- A positive and welcoming attitude with excellent communication skills.
- Strong knowledge of London’s key attractions, transport links, and local areas.
- Ability to handle luggage and assist guests efficiently.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Doorperson Luggage Porter employer: The Twelve Apostles Hotel & Spa
Contact Detail:
The Twelve Apostles Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson Luggage Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you meet guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your welcoming skills! A warm smile and a friendly greeting can set the tone for a guest's experience. Role-play with friends or family to get comfortable with different scenarios you might encounter.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you insider tips about the hotel culture and what it takes to succeed in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Doorperson Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A warm and welcoming tone can make a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have in luxury hotels or similar settings. We’re looking for someone who knows their way around guest services, so connect your past roles to the responsibilities of a Doorperson/Luggage Porter.
Be Specific About Skills: We love it when applicants are specific about their skills! If you’ve got excellent communication skills or a knack for handling luggage, mention those directly. It helps us see how you’ll fit into our team and contribute to our guests’ experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Red Carnation Hotels!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know Your Stuff About the Hotel
Before your interview, do a bit of homework on the hotel and its services. Familiarise yourself with the amenities, local attractions, and transport options. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Practice Your Warm Welcome
As a Doorperson/Luggage Porter, your first impression is crucial. Practice a friendly greeting and how you would assist guests with their luggage. Role-playing with a friend can help you feel more comfortable and natural during the actual interview.
✨Show Off Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with guests in the past. Share specific examples where your positive attitude made a difference in someone's experience.
✨Dress to Impress
Even though you’ll be provided with a uniform, make sure to dress smartly for the interview. A polished appearance reflects your professionalism and respect for the position. It sets the tone for how you’ll represent the hotel.