At a Glance
- Tasks: Welcome guests and create unforgettable experiences in a luxury hotel setting.
- Company: Join the vibrant team at Red Carnation Hotels, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, 28+ days holiday, free meals, and fantastic perks.
- Other info: Opportunities for growth, fun events, and discounts at hotels worldwide.
- Why this job: Be part of a dynamic environment where your hospitality passion shines.
- Qualifications: Previous hotel receptionist experience and excellent communication skills required.
The predicted salary is between 32238 - 32238 £ per year.
What's in it for you from day one:
- £32,238 OTE per annum, plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
What's in it for you later:
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Front of House Manager.
Location: The Chesterfield Mayfair Hotel
Employment type: Full-time
Working pattern: Shift work 5 days on 2 days off
Key Responsibilities of a Receptionist:
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
- Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
What are we looking for?
- Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
- Strong communication skills, both verbal and written, with a friendly and professional demeanour.
- Excellent attention to detail and organizational skills.
- A passion for hospitality and delivering outstanding guest experiences.
- Ability to manage multiple tasks effectively while maintaining high service standards.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Receptionist in City of Westminster employer: The Twelve Apostles Hotel & Spa
At Red Carnation Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and community engagement. With competitive salaries, generous holiday allowances, and a commitment to employee development through award-winning training programmes, we ensure our team members thrive both personally and professionally. Located in the heart of Mayfair, our luxury hotel provides unique perks such as discounted accommodation rates and exciting social events, making it a truly rewarding place to work.
Contact Details:
The Twelve Apostles Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
Get to know the hotel! Research The Chesterfield Mayfair Hotel and its values. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm for their brand.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle guest interactions smoothly.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury hotel setting. Wear something smart and professional that reflects the hotel's style to show you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your previous hotel receptionist experience. We’re looking for specific examples of how you’ve delivered outstanding service and managed guest requests in the past.
Attention to Detail is Key:Since we value strong attention to detail, ensure your application is free from typos and errors. A well-organised and polished application reflects your ability to maintain high standards at the reception desk.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Chesterfield Mayfair Hotel!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know Your Stuff
Before the interview, make sure you research the hotel and its values. Understand what makes it a luxury establishment and be ready to discuss how your previous experience aligns with their standards of service.
✨Show Off Your Communication Skills
As a receptionist, communication is key! Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like checking in a guest or handling a complaint, to showcase your skills.
✨Attention to Detail is Crucial
Prepare to demonstrate your attention to detail during the interview. Bring examples of how you've managed tasks meticulously in the past, whether it's keeping records or ensuring a tidy reception area.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories about memorable guest experiences you've created or how you've gone above and beyond to ensure guest satisfaction. This will show that you're not just looking for a job, but a chance to contribute to an amazing team.
