Meetings & Events Waiter/Waitress in City of Westminster

Meetings & Events Waiter/Waitress - Luxury hotel

We are looking for a Meeting & Events Waiter/Waitress to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the Meetings & Events Assistant Manager.

Location: The Rubens at the Palace Hotel

Employment type: Full time

Working pattern: 5 days on, 2 days off depending on the business/events

What's in it for you from day one:

• £33,700 per annum OTE, plus other exciting perks and benefits!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award-winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry‑cleaning services.

What's in it for you later:

• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross‑departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

Key Responsibilities of a Meetings & Events Waiter/Waitress:

• Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
• Help look after events and meetings, including setting up function spaces/rooms.
• Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
• Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
• Engage with guests and provide attentive service, ensuring every experience is memorable.
• Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.

What are we looking for?

• Ability to connect with guests and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure high standards of service and presentation are consistently met.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar role within a luxury hotel or meeting & events setting.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.