At a Glance
- Tasks: Manage guest experiences and ensure top-notch service in a luxury hotel.
- Company: Join the award-winning Red Carnation Hotel Collection, known for excellence in hospitality.
- Benefits: Enjoy competitive salary, 28+ days holiday, free meals, and fantastic perks.
- Other info: Work in a stunning five-star hotel in central London with great career growth opportunities.
- Why this job: Be part of a vibrant team and create unforgettable experiences for guests.
- Qualifications: Previous experience in a similar role with strong communication skills required.
The predicted salary is between 33573 - 33573 € per year.
What is in it for you from day one:
- £33,573.00 OTE per annum, plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home‑grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry‑cleaning services.
What's in it for you later:
- Cycle to work scheme which can save you up to 47% on the bike and equipment.
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
We are looking for an enthusiastic Guest Experiences Manager to join our family on a full‑time basis. We are looking for someone with previous hotel Guest Experiences Manager experience with excellent communication skills and strong attention to detail, has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest. This position reports to the Front of House Manager.
Location: The Rubens at the Palace Hotel
Employment type: Permanent
Working pattern: 4 days working, 4 days off
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds. Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel is a stunning five‑star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well‑equipped function rooms.
Key Responsibilities of a Guest Experiences Manager:
- Ensure the smooth day to day running of the department.
- Meet and greet our guests and assist them with any enquiries.
- Look after VIPs and top corporate guests.
- Ensure that the department maximises both revenue and customer satisfaction through efficient sales, administration, good management and commitment to training.
What are we looking for?
- Proven experience as a Guest Experiences Manager or in a similar role within a 5-star hotel or luxury environment.
- Exceptional communication skills both verbal and written.
- Strong attention to detail and the ability to maintain high standards of guest service.
- Positive attitude towards training and development; someone who enjoys leading by example and inspiring the team.
- Experience managing VIP guests and high‑profile clients.
- Ability to thrive in a fast‑paced, high‑pressure environment.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Guest Experiences Manager in City of Westminster employer: The Twelve Apostles Hotel & Spa
At Red Carnation Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With generous benefits such as 28 days of holiday, award-winning training programmes, and opportunities for cross-departmental growth, our team members thrive in a supportive environment that values their contributions. Located in the heart of London, The Rubens at the Palace Hotel provides a unique opportunity to be part of a prestigious five-star establishment, where you can make a meaningful impact on guest experiences while enjoying a range of exciting perks.
Contact Detail:
The Twelve Apostles Hotel & Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experiences Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Guest Experiences Manager role, consider visiting the hotel. Dress smartly and ask for a quick chat with someone from the team. It shows initiative and gives you a chance to make a memorable first impression.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and recent achievements. We want to see that you’re genuinely interested in being part of our family and that you understand what makes us stand out in the luxury market.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can keep you top of mind as we make our hiring decisions.
We think you need these skills to ace Guest Experiences Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for guest experiences shine through! We want to see how much you love creating memorable moments for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Guest Experiences Manager role. Highlight your previous experience in luxury hotels and any specific achievements that demonstrate your ability to deliver outstanding service. We love seeing how you've made a difference in past roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know Your Guests
Familiarise yourself with the hotel’s guest demographics and preferences. Research the types of VIPs and corporate clients the hotel typically hosts, and think about how you can enhance their experience. This will show your potential employer that you understand the importance of personalised service.
✨Showcase Your Communication Skills
Prepare to demonstrate your exceptional communication skills during the interview. Think of examples where you've effectively resolved guest issues or improved team communication. Practising these scenarios can help you articulate your experiences clearly and confidently.
✨Highlight Attention to Detail
As a Guest Experiences Manager, attention to detail is crucial. Be ready to discuss specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This will illustrate your commitment to maintaining high standards.
✨Emphasise Your Leadership Style
Since the role involves leading a team, be prepared to talk about your leadership style and how you inspire others. Share examples of how you've motivated your team in previous roles, especially in high-pressure situations, to show that you can thrive in a fast-paced environment.
