Groups Coordinator in City of Westminster

What's in it for you from day one:

• £28,463 per annum plus other exciting perks and benefits!
• Holiday allowance starting at 20 days and increasing with length of service, plus bank holidays.
• Award‑winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities, with long‑term career progression across the Red Carnation Hotel Collection, with 80% of our managers being home‑grown!
• Two paid volunteering days each year, allowing you to give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Tea parties and annual social events, including festive celebrations for your little ones.

What's in it for you later:

• Company‑wide recognition schemes, incentives and celebrations.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your family.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross‑departmental training opportunities across Head Office and hotels worldwide.
• 50% off food and 25% off beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates across our hotels in the UK, Ireland, Guernsey, Geneva and South Africa.
• Social and team‑building events.
• Global Employee Appreciation Party, where we celebrate our incredible teams.

We are currently seeking a proactive and detail‑driven Groups Coordinator to join our Central Reservations team within our award‑winning luxury hotel collection. Based in our London Central Offices, this role is responsible for managing all aspects of group reservations across our portfolio of six hotels in London, one property in Guernsey, and one in Edinburgh. From the initial enquiry stage through to confirmation, delivery, and post‑departure follow‑up, the Groups Coordinator will ensure a seamless and professional experience for both our guests and internal stakeholders.

Location: London Central Offices, 15 minute walk from London Victoria train/tube

Employment type: Full time, permanent

Working pattern: Monday – Friday, 9:30am–6:00pm

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA Hotel Group of the Year 2024 award. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds. Our commitment to excellence has earned us multiple accolades including Top Employer UK for 2024 and 2025, recognising our outstanding employee conditions and commitment to workplace excellence.

What you'll be doing:

• Managing group reservation enquiries from initial enquiry to confirmation.
• Preparing quotations and proposals, liaising with relevant contacts on rates, availability and booking requirements.
• Accurately recording all enquiries and bookings within Opera Cloud and associated tracking systems.
• Responding professionally and efficiently to telephone and email enquiries.
• Processing, selling, and confirming group reservations in line with company standards.
• Conducting regular follow‑ups to support conversion and maximise revenue opportunities.
• Generating contracts, pro‑forma invoices, and payment links and monitoring payments against agreed deadlines.
• Managing rooming lists and ensuring all group details are accurately updated across systems.
• Carrying out daily checks and arrival audits to ensure reservation accuracy and operational readiness.
• Communicating group arrangements clearly to hotel teams and maintaining strong product knowledge across the collection.

What we are looking for:

• Previous experience in reservations, reception or customer service within a hospitality environment (desirable but not essential).
• Exceptional communication skills and a confident telephone manner.
• A warm, professional, and guest‑focused approach.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office and hotel reservation systems (Opera Cloud, SynXis, or similar).
• Ability to multitask and prioritise in a fast‑paced environment.
• A collaborative team player who takes initiative and remains calm under pressure.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.