Breakfast Food & Beverage Supervisor in City of Westminster

What’s in it for you? £36,780 OTE per annum plus other excellent benefits and perks! Holiday allowance starting at 28 days and increasing with length of service to 36 days. Nutritious free meals on duty. Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills. Excellent development opportunities with 80% of our managers being home‑grown. Two paid volunteering days each year, so we can give back to our communities. Access to the Employee Assistance Programme through our partners at Hospitality Action. Monthly tea parties and annual social events, including boat parties and festive events for your little ones. Complimentary quality uniform and dry‑cleaning services.

What’s in it for you later: Cycle to work scheme which can save you up to 47% on the bike and equipment. Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter. Enhanced maternity pay of 13 weeks, fully paid. Enhanced paternity pay of 2 weeks, fully paid. £800 baby payment to support you and your baby with the essentials. Fantastic recommend a friend bonus scheme worth up to £600. Cross‑departmental training available within your property, because we know you’re a curious individual. 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets. Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

We are looking for someone with previous experience within a Food & Beverage Supervisor role with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports into the Food & Beverage Manager.

Location: The Rubens at the Palace Hotel

Employment type: Permanent

Working pattern: Shifts start ranging from 5:30am‑8:00am

Key Responsibilities of a Food & Beverage Supervisor:

• Be present on the floor during breakfast and room service hours, ensuring seamless operations and providing guidance to your team.
• Supervise and motivate a dedicated team, fostering a professional, caring, and positive work environment.
• Deliver personalised service to our guests, ensuring they feel valued, including addressing them by name and anticipating their needs.
• Be well‑versed in our menus ensuring our guests enjoy the best of what we have to offer.
• Drive revenue through suggestive selling techniques, second servings, and ensuring every guest enjoys their dining experience.
• Ensure that every aspect of the service area is impeccably presented, and our service standards are always upheld.
• Oversee and ensure the smooth running of breakfast, lunch and room service, including functions.
• Update and maintain the department’s Standard Operating Procedures (SOPs) to ensure consistency and excellence.
• Check all drink orders and deliveries upon receipt to ensure accuracy and quality.
• Familiarise yourself with all daily bookings and guest requirements to facilitate seamless service.
• Carry out daily cash‑ups during late shifts, ensuring financial accuracy and accountability.
• Liaise effectively with colleagues, management, and kitchen staff to ensure prompt, professional, and efficient service at all times.

What are we looking for?

• Previous experience as a Food & Beverage Supervisor or in a similar role within the hospitality industry, ideally in a luxury hotel or high‑end dining setting.
• Exceptional communication skills, both verbal and written.
• Strong attention to detail with a commitment to delivering personalised and high‑quality service.
• Ability to work well under pressure in a fast‑paced environment.
• Excellent teamwork and leadership abilities, ensuring smooth collaboration with all departments.
• A positive, proactive attitude with a focus on guest satisfaction.
• Flexibility with working hours, including weekends and evenings.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.