At a Glance
- Tasks: Take orders, provide exceptional service, and maintain high standards in a luxury hotel.
- Company: Join the prestigious Red Carnation Hotels family in London.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Create memorable experiences for guests while working in a stylish setting.
- Qualifications: Previous experience in hospitality and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a casual waiter/waitress to join our family. You should have excellent customer service skills, interpersonal skills, attention to detail and have previous experience in a similar role in a luxury hotel environment.
Location: London, Victoria
Employment type: Casual
Working pattern: Shift patterns
Key Responsibilities- Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
- Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
- Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
- Engage with guests and provide attentive service, ensuring every experience is memorable.
- Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.
- Ability to connect with guests and provide personalized service with a warm, professional attitude.
- A keen eye for detail to ensure high standards of service and presentation are consistently met.
- Collaborative and positive attitude, with the ability to work seamlessly within a team.
- Previous experience in a similar role within a luxury hotel or fine dining setting.
Casual Waiter / Waitress employer: The Twelve Apostles Hotel & Spa
Red Carnation Hotels is an exceptional employer, offering a vibrant work culture that prioritises excellence in customer service and employee satisfaction. Located in the heart of London, Victoria, we provide our casual waiters and waitresses with flexible shift patterns, opportunities for professional growth, and a supportive team environment that celebrates diversity and inclusivity. Join us to be part of a luxury hotel experience where your contributions are valued and every day brings new opportunities to create memorable guest experiences.
Contact Details:
The Twelve Apostles Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Waiter / Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop by the hotel and soak in the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of a few scenarios where you can showcase your ability to connect with guests. Role-play with a friend or family member to get comfortable with engaging and providing that warm, professional attitude.
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you’re looking sharp and professional. A polished appearance reflects your attention to detail and shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to shine right from the start!
We think you need these skills to ace Casual Waiter / Waitress
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you connect with guests and create memorable experiences, so share specific examples from your previous roles!
Be Detail-Oriented:Attention to detail is key in a luxury hotel environment. When writing your application, mention how you've maintained high standards in service and presentation in past jobs. We love candidates who take pride in their work!
Know the Menu Inside Out:Familiarity with menu items is crucial for this role. In your application, demonstrate your knowledge of food and beverage offerings, and how you’ve provided informed recommendations to guests before. It shows us you're ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at The Twelve Apostles Hotel & Spa
✨Know the Menu Inside Out
Familiarise yourself with the menu items and any specials before the interview. Being able to discuss dishes confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional service. Highlight how you engaged with guests and made their experience memorable, as this is crucial in a luxury hotel setting.
✨Demonstrate Attention to Detail
Think of specific instances where your keen eye for detail made a difference in your work. Whether it was setting up tables or ensuring cleanliness, be ready to share these examples to showcase your commitment to high standards.
✨Emphasise Teamwork and Collaboration
Luxury hotels thrive on teamwork, so be prepared to discuss how you've worked effectively within a team. Share stories that illustrate your positive attitude and ability to collaborate seamlessly with colleagues.
