Assistant Front Office Manager

Location: The Milestone Hotel & Residences

Employment type: Full Time

Working pattern: 5 on 2 off

What's in it for you from day one:

• £42,000 OTE per annum plus other exciting perks and benefits!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home‑grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry‑cleaning services.

What's in it for you later:

• Cycle to work scheme which can save you up to 47% on the bike and equipment.
• Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross‑departmental training available within your property, because we know you’re a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

Key Responsibilities of an Assistant Front Office Manager:

• Supporting the Front Office Manager in leading, motivating and developing the front office team.
• Ensuring smooth and efficient daily operations across reception, guest services and night operations.
• Acting as Manager on Duty during evenings, weekends and peak periods as required.
• Maintaining Forbes and Red Carnation service standards at all times.
• Overseeing guest journeys from arrival to departure, including VIPs and repeat guests.
• Handling guest feedback and complaints with professionalism, sensitivity and care.
• Working closely and effectively with concierge, housekeeping, reservations and food & beverage departments.
• Supporting training, performance management and development across the department.

What we are looking for:

• Previous experience as an Assistant Front Office Manager or Duty Manager within a luxury hotel environment.
• Strong leadership and organisational skills with a hands‑on approach.
• Exceptional communication and interpersonal skills.
• High attention to detail and a proactive, solution‑focused mindset.
• A genuine passion for delivering warm, personalised and intuitive guest service.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.