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- Tasks: Create unique holiday itineraries and manage client relationships.
- Company: Join award-winning Turquoise Holidays, a leader in travel experiences.
- Benefits: Enjoy travel perks, bonuses, and 28 days annual leave.
- Why this job: Fulfil dream trips while working in a friendly, inspiring environment.
- Qualifications: Passion for travel and excellent communication skills required.
- Other info: Opportunity for career growth and ongoing training in the travel industry.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a burning passion for travel? Do you get a thrill out of helping others realise their dream holidays? Then we've got the job of a lifetime for you. Award winning, Turquoise Holidays is looking for dynamic, travel-obsessed sales specialists to join our team at HQ in leafy Beaconsfield, Buckinghamshire. The sales role is all about using your imagination, knowledge and flair to create unique itineraries and memorable holiday experiences that people will cherish for a lifetime. You certainly won't be an order-taking salesperson here – instead, you'll be helping to fulfil (exceed, even) the dream trips of everyone who gets in touch, whether that's a honeymoon to the Maldives, family trip to South Africa, group getaway to Thailand or anything in-between. On top of that, you will be customer focused in everything you do – the exceptional journey of a guest’s ‘Turquoise’ experience is paramount.
We strive to offer a friendly and inspirational workplace with ongoing training, continual development, a strong social committee and the opportunity to further successful careers within the travel industry.
Key duties:- Answering and responding to all enquiries and brochure requests in a prompt and professional manner, in line with the company business and brand guidelines.
- Creating and producing imaginative itineraries using expert knowledge, attention to detail and creativity.
- Managing a portfolio of personal clients to ensure a high level of customer retention and referral business.
- Creating a brilliant, ongoing and accessible relationship with your guests, to ensure customer satisfaction levels are met and exceeded throughout the booking journey.
- Managing booking administration from enquiry to return, ensuring prompt and effective guidance and advice.
- Requirement to work weekends on rota basis and (optional) overtime when required.
- Attending shows, exhibitions and events on behalf of the company when necessary (this may include weekends).
- Working to strict sales targets and KPIs set on a monthly, quarterly and annual basis. These are both individual and team targets.
- A natural affinity with the Turquoise brand and a passion for travel.
- Travel or luxury brand sales experience preferred.
- First-hand knowledge of one or more of our destinations preferred.
- Knowledge of airline GDS preferred but not essential.
- Outstanding communication skills and attention to detail.
- Excellent organisational and presentation skills.
- Smart, professional and passionate disposition.
- Hands on approach and a willingness to be part of a dynamic team.
- Working knowledge of Microsoft Office.
- Base salary dependent on experience.
- Target-based bonuses.
- Continual training and development.
- 28 days annual leave, including bank holidays - rising with length of service.
- A day off for your birthday.
- Company pension scheme.
- Travel benefits and educational trips.
- Travel insurance for business trips.
- Flight incentive scheme.
Applicants should send in their CV and covering letters to our Sales Manager Lara Cowtan lara.cowtan@turquoiseholidays.co.uk who will be in touch to arrange further discussions if appropriate.
Travel Specialist employer: The Turquoise Holiday Company
Contact Detail:
The Turquoise Holiday Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Familiarise yourself with the destinations that Turquoise Holidays offers. Having first-hand knowledge or personal experiences in these locations can really set you apart during interviews, as it shows your genuine passion for travel.
✨Tip Number 2
Network within the travel industry and attend relevant events or exhibitions. This not only helps you gain insights into current trends but also allows you to meet potential colleagues and learn more about the company culture at Turquoise Holidays.
✨Tip Number 3
Prepare to discuss your sales experience in detail. Think of specific examples where you've exceeded targets or created memorable customer experiences, as this aligns perfectly with the role's focus on customer satisfaction and sales performance.
✨Tip Number 4
Showcase your creativity by thinking of unique holiday itineraries you could propose during the interview. This will demonstrate your ability to think outside the box and your commitment to providing exceptional travel experiences.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for travel and any relevant experience in sales or customer service. Emphasise your creativity and ability to create unique itineraries, as this is key for the Travel Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the travel industry and why you want to work with Turquoise Holidays. Share specific examples of how you've helped others plan memorable trips or how your travel experiences have shaped your understanding of customer needs.
Showcase Your Knowledge: Demonstrate your knowledge of popular travel destinations and any first-hand experiences you have. Mention any specific destinations that align with Turquoise Holidays' offerings to show your fit for the role.
Highlight Customer Focus: Since the role requires exceptional customer service skills, provide examples in your application of how you've gone above and beyond for clients in previous roles. This will help illustrate your commitment to creating memorable holiday experiences.
How to prepare for a job interview at The Turquoise Holiday Company
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different destinations. This will demonstrate your genuine interest in the role and the brand.
✨Prepare Unique Itinerary Ideas
Come prepared with a few imaginative itinerary ideas that showcase your creativity and knowledge of popular travel destinations. This will not only impress the interviewers but also give them a glimpse of your potential as a Travel Specialist.
✨Highlight Customer Service Skills
Since the role is heavily focused on customer satisfaction, be ready to discuss your previous experiences in customer service. Provide examples of how you've gone above and beyond to meet client needs, ensuring their expectations were exceeded.
✨Familiarise Yourself with the Brand
Research Turquoise Holidays thoroughly before the interview. Understand their values, target audience, and unique selling points. This knowledge will help you align your answers with the company's ethos and show that you're a good fit for their team.
