At a Glance
- Tasks: Assist customers with after sales support and manage returns efficiently.
- Company: Join a growing business focused on excellent customer care.
- Benefits: Competitive salary, free car parking, and a supportive team environment.
- Other info: Work Monday to Saturday, 9:30am-6:30pm in Hayes, West London.
- Why this job: Make a difference in customer experiences while developing your communication skills.
- Qualifications: Strong verbal and written communication skills; ability to thrive under pressure.
The predicted salary is between 25000 - 30000 £ per year.
With our ever growing business, we are looking for a customer service and returns representative to join our team to assist in the day to day after sales care and support and returns processing.
Role will involve:
- Answer customer phone calls and provide after sales support where necessary.
- Contacting manufacturers to troubleshoot issues and book in returns.
- Deal with customer returns, faulty goods, change of mind etc - liaise with manufacturers and distributors.
- Booking in returns with Manufacturers and follow up with manufacturer on customer behalf.
Good verbal and written communication skills.
Ability to work efficiently in a high pressure environment.
5 day week / Working hours: 9:30am-6:30pm Monday-Saturday
Based in Hayes, West London, UB3
On-site free car parking
Competitive salary, dependant on experience
How to apply: If you feel that you’d be perfect for this role, please email us telling us why. Please include a CV and a strong portfolio of your best work to:
Customer Service Representative in London employer: The Tuning Store
Join our dynamic team in Hayes, West London, where we prioritise employee growth and a supportive work culture. As a Customer Service Representative, you'll enjoy competitive salaries, on-site free car parking, and the opportunity to develop your skills in a fast-paced environment that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in London
✨Tip Number 1
Make sure you know the company inside out! Research their products and services, especially in customer service. This will help you answer questions confidently and show that you're genuinely interested in joining the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking to customers and manufacturers, try role-playing with a friend or family member. This will help you get comfortable with handling different scenarios and improve your verbal skills.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking abilities and think of examples from your past experiences where you've successfully managed multiple tasks at once. This will show that you can thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to be part of our growing team.
We think you need these skills to ace Customer Service Representative in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. A friendly tone can make a big difference in how we perceive your fit for the team.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Representative. Highlight any relevant experience, especially in after sales support or returns processing. We love seeing how your past roles relate to what we do!
Be Clear and Concise:In your email, get straight to the point. We appreciate clarity, so make sure to outline why you’re a great fit for the role without rambling on. A well-structured application helps us see your communication skills in action!
Follow Up:After sending your application, don’t hesitate to follow up if you haven’t heard back in a week or so. It shows initiative and enthusiasm, which we really value at StudySmarter. Just a quick email to check in will do!
How to prepare for a job interview at The Tuning Store
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with common customer issues and returns processes, as well as the company's products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since good verbal and written communication skills are crucial for this position, practice answering common interview questions out loud. You could even role-play with a friend or family member to simulate the interview environment. This will help you articulate your thoughts clearly and demonstrate your ability to handle customer interactions effectively.
✨Prepare for High-Pressure Scenarios
Given that the role involves working in a high-pressure environment, think of examples from your past experiences where you've successfully managed stress or resolved conflicts. Be ready to discuss how you handled difficult situations, as this will showcase your problem-solving skills and resilience.
✨Show Enthusiasm for Customer Care
During the interview, express your passion for helping customers and providing excellent service. Share specific examples of how you've gone above and beyond for customers in previous roles. This will not only highlight your commitment but also align with the company's focus on after-sales care and support.
