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- Tasks: Assist customers with after sales support and manage returns efficiently.
- Company: Join a growing business focused on excellent customer care.
- Benefits: Competitive salary, free on-site parking, and a supportive team environment.
- Other info: Work Monday to Saturday in a dynamic and fast-paced setting.
- Why this job: Make a difference by helping customers and resolving their issues daily.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
With our ever growing business, we are looking for a customer service and returns representative to join our team to assist in the day to day after sales care and support and returns processing.
Role will involve:
- Answer customer phone calls and provide after sales support where necessary.
- Contacting manufacturers to troubleshoot issues and book in returns.
- Deal with customer returns, faulty goods, change of mind etc - liaise with manufacturers and distributors.
- Booking in returns with manufacturers and follow up with manufacturer on customer behalf.
Good verbal and written communication skills.
Ability to work efficiently in a high pressure environment.
5 day week / Working hours: 9:30am-6:30pm Monday-Saturday
Based in Hayes, West London, UB3
On-site free car parking
Competitive salary, dependant on experience
How to apply: If you feel that you’d be perfect for this role, please email us telling us why. Please include a CV and a strong portfolio of your best work.
Customer Service Representative employer: The Tuning Store
Contact Detail:
The Tuning Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Make sure you know the company inside out! Research their products and services, especially those related to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking with customers and manufacturers, try role-playing common scenarios with a friend. This will help you feel more comfortable and articulate during the actual interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues or returns. We love hearing about how you turned a negative situation into a positive outcome.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. Good luck!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills: Since good verbal and written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Tailor Your CV: We want to see how your experience aligns with the job description. Highlight relevant customer service roles and any experience dealing with returns or troubleshooting issues. Make it easy for us to see why you’re a great fit!
Craft a Compelling Cover Email: Your email is your first impression, so make it count! Start with a friendly greeting, express your enthusiasm for the role, and briefly explain why you’d be perfect for our team. Keep it professional but let your personality shine through!
Include a Strong Portfolio: If you have examples of your work that showcase your skills, include them! Whether it’s customer service scenarios or problem-solving examples, we love seeing how you’ve handled situations in the past.
How to prepare for a job interview at The Tuning Store
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service. Brush up on common issues customers face and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since good verbal and written communication is key for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer issues or handled returns. Be ready to share these stories during the interview to demonstrate your ability to think on your feet and provide excellent support.
✨Stay Calm Under Pressure
This role involves working in a high-pressure environment, so be prepared to discuss how you manage stress. Share techniques you use to stay organised and focused, especially when dealing with multiple customer queries at once.