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- Tasks: Handle calls and book outpatient appointments for patients and professionals.
- Company: Join the London North West University Healthcare NHS Trust, a leading teaching trust.
- Benefits: Gain valuable experience in healthcare with full training provided.
- Why this job: Make a difference in patient care while developing your communication skills.
- Qualifications: GCSE in English and Maths required; NVQ level 2 is a plus.
- Other info: Work in a supportive team environment with opportunities for growth.
The predicted salary is between 13 - 16 ÂŁ per hour.
About the Trust
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. The Trust is a university teaching NHS trust, training clinicians of the future and bringing the benefits of research to the community.
Job Location
Central Middlesex Hospital, Acton Lane, London, NW10 7NS
Job description
The role of the call handler/booking coordinator is a pivotal post in the Trust Access Centre. The team deals with all calls into the department from patients, carers and professionals such as General Practitioners or Trust service leads with regards to new outpatient appointments. The team also books new outpatient appointments and reschedules followâup appointments when patients call, utilising the Trust systems on behalf of the Trust services. A range of other administrative duties are involved, with full training provided. The position requires excellent and empathetic telephone manner, computer literacy and the ability to work under pressure to achieve targets in a busy callâcentre and office environment.
Key responsibilities
- Deal with all calls into the department from patients, carers and professionals.
- Book new outpatient appointments and reschedule followâup appointments.
- Use the Trust systems to manage appointments accurately.
- Perform supporting administrative duties.
- Liaise with services to ensure clinics are fully utilised.
- Work Monday to Friday in an alternative shift pattern of 8 amâ4 pm and 9 amâ5 pm to cover operating hours 8 amâ5 pm.
- Achieve targets under pressure.
Key relationships
- Referral management team
- Trust services
- General Practitioners
Qualifications and experience
- Education to GCSE in English and Maths (essential).
- NVQ level 2 (desirable).
Skills, abilities and attributes
- Excellent communication skills.
- Empathetic and courteous telephone manner.
- Computer literacy.
- Ability to work under pressure and achieve targets.
- Teamâwork orientation.
Trust sites
- Northwick Park Hospital â busiest emergency department and topârated hyperâacute stroke unit.
- St Mark's Hospital â internationally renowned specialist centre for bowel disease.
- Ealing Hospital â busy district general hospital with 24/7 emergency department and urgent care centre.
- Central Middlesex Hospital â planned care site hosting a range of surgical and outpatient services.
Booking Co-ordinator/Call Handler - Patient Access Centre in Westminster employer: The Trust
Contact Detail:
The Trust Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Booking Co-ordinator/Call Handler - Patient Access Centre in Westminster
â¨Tip Number 1
Get to know the Trust! Research London North West University Healthcare NHS Trust and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your phone skills! Since the role involves handling calls, try role-playing with a friend or family member. Focus on being empathetic and clear, as these are key traits for a call handler.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider info about the Trust and might even lead to a referral!
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the team at the Trust. Donât miss out on this opportunity!
We think you need these skills to ace Booking Co-ordinator/Call Handler - Patient Access Centre in Westminster
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with the role of a call handler/booking coordinator, so donât hold back on showcasing your communication skills and computer literacy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about working in the NHS and how your empathetic telephone manner can make a difference. We love seeing genuine enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, especially in a busy call-centre environment where clarity is key. Avoid jargon and focus on what makes you a great fit!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way to ensure your application gets to us directly. Plus, youâll find all the details you need about the role and the Trust there, making it easier for you to tailor your application.
How to prepare for a job interview at The Trust
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking Co-ordinator/Call Handler. Familiarise yourself with the Trust's services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
â¨Practice Your Telephone Manner
Since this role requires an excellent and empathetic telephone manner, practice speaking clearly and courteously. You could even role-play with a friend or family member to simulate handling calls. This will help you feel more comfortable and prepared for the real thing.
â¨Demonstrate Your Computer Skills
As computer literacy is essential for this position, be ready to discuss your experience with relevant software or systems. If you have any specific examples of how you've used technology to improve efficiency or manage appointments, be sure to share those during the interview.
â¨Stay Calm Under Pressure
The ability to work under pressure is crucial in a busy call centre environment. Think of examples from your past experiences where you've successfully managed stress or met targets. Sharing these stories will demonstrate your capability to thrive in a fast-paced setting.