At a Glance
- Tasks: Lead high-impact IT incident resolutions and coordinate technical teams.
- Company: Join a global tech operations team with a focus on innovation.
- Benefits: Competitive daily rate, remote work on weekends, and hybrid flexibility.
- Other info: Dynamic role with opportunities to work in a fast-paced environment.
- Why this job: Make a real difference in IT operations while enhancing your skills.
- Qualifications: Experience in Major Incident Management and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
We are seeking an experienced Major Incident Manager to join a global technology operations team in Galway. This role requires a strong operational background, excellent communication skills, and solid networking/infrastructure knowledge. You will lead the resolution of high-impact IT incidents, coordinate technical teams, manage stakeholder communications, and drive service restoration within SLA targets.
Working Pattern:
- 4 x 10-hour shifts (8:00 AM - 6:00 PM Irish Time), typically Saturday‑Tuesday
- Occasionally Thursday‑Sunday based on business needs
- Remote on weekends, hybrid during weekdays
Key Requirements:
- Previous Major Incident or Incident Management experience
- Strong understanding of IT operations, infrastructure, and networking
- Ability to manage multiple priorities in high‑pressure environments
- Excellent stakeholder management and communication skills
- Experience working with global technical teams
- ITIL experience preferred
Major Incident Manager in Southill employer: The Trust
Trust in Soda offers an exceptional work environment for the Major Incident Manager role, situated in the vibrant city of Galway. With a focus on employee growth and development, the company fosters a collaborative culture that values innovation and teamwork. Enjoy competitive pay, flexible working patterns, and the opportunity to work with global technical teams, making it a rewarding place for professionals seeking meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager in Southill
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at The Trust for the best chance!
We think you need these skills to ace Major Incident Manager in Southill
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of The Trust and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and The Trust time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at The Trust
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to The Trust. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
