Internal Communications Lead in London

We are looking for an exceptional communications strategist and systems thinker to take on one of the most consequential roles in the clients' transformation. This is not a traditional internal communications role. It is a strategic architecture position, one that sits at the heart of how the client structures its knowledge, shapes its narrative, and uses communication as a tool to drive strategy execution and organisational change.

Key Skills

• Significant experience in a senior communications, knowledge management, or organisational transformation role, ideally within a high‑growth tech or EdTech business. Experience operating at or close to board level is essential.
• Strategic Systems Thinking: A proven ability to design communications and knowledge systems from first principles, thinking in architecture and governance, not just content and channels.
• Discretion & Judgement: Demonstrated experience handling highly confidential information with absolute professionalism. This role sits close to the centre of strategic decision‑making and requires sound judgement in sensitive situations.
• Transformation Expertise: A strong track record of leading communication through complex structural and cultural transformation, with empathy and clarity to bring people with you through uncertainty.
• AI‑First Mindset: A genuine understanding of how AI changes the communications function, not just as a productivity tool, but as a structural shift in how organisations produce, govern, and scale communication. Experience building AI‑enabled workflows is a strong plus.
• Knowledge Management: Familiarity with knowledge management principles and tools, and an understanding of how information architecture drives organisational effectiveness.
• Writing Excellence: Exceptional written communication skills, with the range to write with authority for a CEO all‑hands, with precision for a board briefing, and with humanity for a message to the whole company about difficult change.
• Stakeholder Management: Highly skilled at managing upwards and across the business, building trust with senior leaders while maintaining strong connection with the employee perspective.
• Organisation: Able to manage multiple high‑stake workstreams simultaneously, in a fast‑moving environment where priorities shift and confidentiality are non‑negotiable.
• Empathy: A genuine ability to see communications from the employee's perspective and craft messages that are honest, human, and constructive.

Responsibilities

• Strategic Communications Architecture: Design and own the end‑to‑end communications architecture for the client, defining how strategic narratives are built, how information flows through the organisation, and how communications are structured to drive understanding, alignment, and action at every level of the business.
• Knowledge Management & Operationalisation: Lead the design and implementation of the client's knowledge management systems, ensuring that critical organisational knowledge (strategic, operational, and cultural) is structured, accessible, and actively used to support decision‑making and execution. Define how the organisation codifies what it knows and how it learns.
• Transformation Narrative: Own the strategic narrative for the clients' transformation, working closely with the GM and senior leadership team to ensure the story of where we are going, why we are changing, and what is expected of everyone is told clearly, consistently, and with conviction, across every stage of the journey.
• AI‑First Communications Model: Build the governance frameworks, prompt architectures, and quality standards that enable AI to handle an increasing proportion of communications production over time. The goal is a communications function that scales, and this role is responsible for designing and embedding that model.
• Leadership Communications: Serve as a trusted strategic partner to the GM and senior leadership team, crafting high‑stakes communications including all‑hands presentations, board‑level briefings, strategic announcements, and sensitive organisational messages. This person will regularly handle confidential information and must operate with absolute discretion.
• Chegg Alignment: Act as the internal communications lead on the clients' relationship with Chegg, ensuring messaging around the partnership is consistent, timely, and well understood across the business. This includes syncing on shared communications, aligning on narrative where activity overlaps, and ensuring the clients' employees have clear context on how the two businesses are working together and what that means for them.
• Change & Transformation Communications: Lead communications strategy for significant business changes, including restructures, new ways of working, and AI‑driven workflow adoption, designing approaches that build genuine understanding and trust, not just awareness.
• Engagement Model Design: Define and own the employee engagement model, moving beyond broadcast communications to build two‑way feedback mechanisms, listening channels, and engagement rhythms that give leadership real‑time intelligence on how the organisation is responding to change.
• Channel & Governance Ownership: Own the internal communications channel architecture, ensuring every channel has a clear purpose, the right governance, and consistent standards. Audit and evolve the channel mix as the organisation and its tools develop.
• External Narrative Alignment: Partner with Marketing to ensure total coherence between internal transformation narratives and external communications, particularly around company culture, business evolution, and the Chegg partnership.