Information and Administration Co-ordinator in Lewes

An exciting opportunity has arisen for a highly motivated individual to join our East Sussex CAMHS service. We are looking for a candidate who is self‑motivated with a strong sense of initiative, excellent team‑working ability, and experience of managing a team of staff including the management of data quality and performance targets. We strive for our staff to actively embrace and reflect our Trust Core Values in their daily work and interactions: Compassionate, Accountable and Optimistic. The base for this position is at Highmore, Western Road, Hailsham; however, there will be times you are required to travel to other sites for training, meetings etc. We could also offer office bases in Lewes or Hastings.

Main duties of the job

• To provide a high standard and effective coordination of all administration services including line management of all admin and clerical support services operating as part of the service. This includes monthly supervisions, appraisals, sickness and performance monitoring and escalating appropriately in line with Trust policies.
• Proactively prioritising admin tasks for the service to ensure that patient administration support is of an extremely high standard.
• To support the Service Manager in all areas of administration for the service, including referral coordination, auditing of information, ensuring data targets are met.
• Support with potential complaint responses if these should arise.
• Develop working relationships with key people across the service and play an active role in supporting performance management.
• Support with building requirements as directed by the Service Managers or General Manager.
• To provide effective line management to all designated administrative staff reporting directly to the Admin Team Leader; ensuring supervision, appraisal and personal development plans, sickness absence management, recording and monitoring, initial disciplinary, grievance and performance matters and recruitment of administrative staff.
• Working directly with Service Managers and colleagues to ensure a highly efficient and effective administrative support is in place that is responsive to urgent and routine administrative tasks.

About the team

The Admin Team Leader will provide administrative support to the clinical team, including the Service Manager and General Manager, as well as supervision and leadership to the administration team. The work is varied and challenging and the role is pivotal in helping to ensure the team's key performance targets are met through administrative support and processes. Previous evidence of experience in effectively implementing and maintaining new systems is key. Successful candidates must be able to demonstrate excellent communication and interpersonal skills to effectively manage the workload and administration team. A sound understanding of Clinical Information Systems is highly desirable.

Qualifications and Experience

• Past experience of supervision of admin staff
• NHS experience in Children’s services for a minimum of 2 years
• A working knowledge of Trust HR policies and procedures
• Knowledge of the structure and dynamics of tier 3 ChYPS and its interactions with partner agencies

Desirable

• Understanding information systems used by the Trust

Essential Skills

• Dealing with difficult conversations with staff or service users
• Excellent communication skills with emphasis on interpersonal and influencing skills
• Ability to build rapport and credibility with colleagues and partners
• Self‑motivated
• Ability to interpret national and local guidance and prioritise in relation to local need
• Ability to effectively provide and receive complex information which may require analysis and interpretation and develop solutions if necessary.