At a Glance
- Tasks: Lead strategic internal communications and shape narratives for organisational transformation.
- Company: Join a high-growth tech company focused on innovation and change.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on AI-driven communication solutions.
- Why this job: Be at the forefront of communication strategy and drive impactful change.
- Qualifications: Experience in senior communications roles and strong strategic thinking skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an exceptional communications strategist and systems thinker to take on one of the most consequential roles in the clients' transformation. This is not a traditional internal communications role. It is a strategic architecture position, one that sits at the heart of how the client structures its knowledge, shapes its narrative, and uses communication as a tool to drive strategy execution and organisational change.
Key Skills
- Significant experience in a senior communications, knowledge management, or organisational transformation role, ideally within a high‑growth tech or EdTech business.
- Experience operating at or close to board level is essential.
- Strategic Systems Thinking: A proven ability to design communications and knowledge systems from first principles, thinking in architecture and governance, not just content and channels.
- Discretion & Judgement: Demonstrated experience handling highly confidential information with absolute professionalism.
- Transformation Expertise: A strong track record of leading communication through complex structural and cultural transformation, with empathy and clarity to bring people with you through uncertainty.
- AI‑First Mindset: A genuine understanding of how AI changes the communications function, not just as a productivity tool, but as a structural shift in how organisations produce, govern, and scale communication.
- Knowledge Management: Familiarity with knowledge management principles and tools, and an understanding of how information architecture drives organisational effectiveness.
- Writing Excellence: Exceptional written communication skills, with the range to write with authority for a CEO all‑hands, with precision for a board briefing, and with humanity for a message to the whole company about difficult change.
- Stakeholder Management: Highly skilled at managing upwards and across the business, building trust with senior leaders while maintaining strong connection with the employee perspective.
- Organisation: Able to manage multiple high‑stake workstreams simultaneously, in a fast‑moving environment where priorities shift and confidentiality are non‑negotiable.
- Empathy: A genuine ability to see communications from the employee's perspective and craft messages that are honest, human, and constructive.
Responsibilities
- Strategic Communications Architecture: Design and own the end‑to‑end communications architecture for the client, defining how strategic narratives are built, how information flows through the organisation, and how communications are structured to drive understanding, alignment, and action at every level of the business.
- Knowledge Management & Operationalisation: Lead the design and implementation of the client's knowledge management systems, ensuring that critical organisational knowledge (strategic, operational, and cultural) is structured, accessible, and actively used to support decision‑making and execution.
- Transformation Narrative: Own the strategic narrative for the clients' transformation, working closely with the GM and senior leadership team to ensure the story of where we are going, why we are changing, and what is expected of everyone is told clearly, consistently, and with conviction, across every stage of the journey.
- AI‑First Communications Model: Build the governance frameworks, prompt architectures, and quality standards that enable AI to handle an increasing proportion of communications production over time.
- Leadership Communications: Serve as a trusted strategic partner to the GM and senior leadership team, crafting high‑stakes communications including all‑hands presentations, board‑level briefings, strategic announcements, and sensitive organisational messages.
- Chegg Alignment: Act as the internal communications lead on the clients' relationship with Chegg, ensuring messaging around the partnership is consistent, timely, and well understood across the business.
- Change & Transformation Communications: Lead communications strategy for significant business changes, including restructures, new ways of working, and AI‑driven workflow adoption.
- Engagement Model Design: Define and own the employee engagement model, moving beyond broadcast communications to build two‑way feedback mechanisms, listening channels, and engagement rhythms.
- Channel & Governance Ownership: Own the internal communications channel architecture, ensuring every channel has a clear purpose, the right governance, and consistent standards.
- External Narrative Alignment: Partner with Marketing to ensure total coherence between internal transformation narratives and external communications.
Internal Communications Lead employer: The Trust
As an Internal Communications Lead at our innovative tech company, you will be at the forefront of shaping our organisational narrative and driving strategic transformation. We pride ourselves on a collaborative work culture that values empathy, creativity, and professional growth, offering unique opportunities to influence change at all levels. With a focus on AI-driven communication strategies and a commitment to employee engagement, we provide a dynamic environment where your expertise can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Communications Lead
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like The Trust!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Internal Communications Lead position at The Trust via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Internal Communications Lead
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at The Trust.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to The Trust’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at The Trust
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to The Trust. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at The Trust. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to The Trust.
