At a Glance
- Tasks: Oversee essential facilities services to ensure a well-managed environment for patient care.
- Company: Join a dedicated Trust focused on high-quality healthcare delivery.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
- Why this job: Be part of a team that directly impacts patient care and service quality.
- Qualifications: NVQ4 or degree in management, plus strong interpersonal and problem-solving skills.
The predicted salary is between 37338 - 44962 £ per year.
About the Role
The post holder is responsible for overseeing the delivery and monitoring of a range of Facilities services essential for the effective working of the Trust, including domestic, catering, portering, waste, pest control, linen/laundry and other Facilities functions as required. The role contributes to high‑quality patient care by ensuring premises are well‑managed and maintained.
Key Responsibilities
- Oversee and monitor internal contracts (pest control, window cleaning, waste) and participate in regular contract review meetings.
- Meet regularly with Department Heads (e.g., Renal Dialysis Units, Queen Mary’s, Beckenham Beacon, Orpington) to discuss service delivery.
- Prepare and present regular performance reports to the CEF Management team.
- Deliver presentations to senior groups on the performance of Soft FM services.
- Lead PLACE auditing, reporting and rectification processes for South sites.
- Contribute to the implementation and ongoing assessment of National Cleaning Standards.
- Develop and maintain databases, reports and spreadsheets for monitoring service delivery.
- Act on behalf of clinical and non‑clinical departments to address complaints about service levels.
- Establish customer‑care groups to receive regular feedback and ensure services meet changing needs.
- Maintain accurate monitoring systems to assess value for money and set performance criteria.
- Take proactive and corrective action when standards are not achieved.
- Deputise for the Line Manager as required.
Required Education and Qualifications
NVQ4 or degree in management, administration or business studies, or equivalent experience.
Required Skills and Competencies
- Excellent interpersonal skills and ability to build productive collaborative relationships.
- Ability to work independently, managing complex and difficult situations, often involving conflict.
- Ability to manage initiatives within financial restraints and meet delivery deadlines.
- Computer literate with good keyboard skills.
- Knowledge and understanding of the NHS and its challenges.
Facilities Officer employer: The Trust
As a Facilities Officer with our Trust, you will be part of a dedicated team committed to delivering high-quality patient care through well-managed facilities services. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering opportunities for training and advancement within the healthcare sector. Located in a vibrant community, our Trust provides a unique chance to make a meaningful impact while enjoying a collaborative environment that values employee feedback and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in facilities management. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by researching the Trust and its facilities services. Understand their challenges and think about how your skills can help improve service delivery. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your presentation skills! Since you'll be delivering reports and presentations, being confident and clear is key. Grab a friend or family member and run through your ideas to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Facilities Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Facilities Officer role. We want to see how your background aligns with overseeing services like pest control and waste management.
Showcase Your Interpersonal Skills:Since this role involves working closely with various departments, emphasise your ability to build relationships and handle conflicts. We love seeing examples of how you've successfully collaborated in the past!
Be Data Savvy:Mention any experience you have with databases, reports, or spreadsheets. We’re keen on candidates who can monitor service delivery effectively and present performance data clearly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at The Trust
✨Know Your Facilities Inside Out
Make sure you understand the key responsibilities of a Facilities Officer. Familiarise yourself with the services you'll be overseeing, like pest control and waste management. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Performance Reporting
Since you'll be preparing and presenting performance reports, practice how to communicate data clearly. Think about how you would present service delivery metrics to senior groups. Use examples from your past experiences to demonstrate your ability to analyse and report on performance effectively.
✨Showcase Your Interpersonal Skills
This role requires excellent interpersonal skills, so be ready to discuss how you've built productive relationships in previous jobs. Prepare examples of how you've managed conflicts or collaborated with different departments, as this will highlight your ability to work independently and as part of a team.
✨Understand the NHS Landscape
Having a solid understanding of the NHS and its challenges is crucial. Brush up on current issues facing the NHS and think about how they relate to facilities management. This will not only impress your interviewers but also show that you're prepared to tackle the unique challenges of the role.
