Customer Service Representative

Joining our Customer Service team as Customer Service Representative is a busy role which will combine day to day sales administration and customer service responsibilities. You will be assisting the customer service team with obtaining quotes, researching products, completing orders, researching leads for sales team and scheduling appointments.

We would expect you to have the following experience;

§ Computer literate, especially in Microsoft Office (Word, Excel, PowerPoint and Outlook)

§ To have worked in a team driven environment, but able to work on your own with minimum supervision

§ Able to deal with multiple tasks and prioritise work

Skills Required:

§ Competent in using Microsoft Word, Excel, Outlook

§ Excellent written, verbal communication and interpersonal skills

§ Manage time effectively, prioritising tasks and able to work to deadlines

§ Excellent organisational skills

§ Accurate data entry

§ Consistency

§ Methodical

§ Willingness to listen, learn and improve

§ Being able to problem solve

The Candidate

Good knowledge of IT & Telecoms products would be a considerable advantage.

What do we expect from you

§ Positive attitude

§ Excellent Telephone Manner

§ Good sense of humour

§ Professional and high standard approach to work

§ Drive and determination

§ Ability to adapt and be flexible to changing situations.

§ Team focused

§ Reliable and dependable

§ Add value to the organisation, * customer service: 1 year (required)

• Office: 1 year (required)

• Additional leave

• Annual leave

• Company events

• Company pension

• Employee discount

• Free parking

• Health & wellbeing programme, 30 Days annual leave plus 1 day, 2 weeks either side of your Birthday

Great working environment within a friendly team

Contributory pension scheme

Employee share ownership scheme – Rewarding long standing employees

Receive up to 10 days of relevant training per year

A tailored professional and personal development plan

High performance computers for all employees

Work in a modern environment, we have break out areas, projector walls and plenty of off street parking.

Interview Process:

Stage 1: Microsoft Teams interview. This generally lasts between 15 and 30 minutes

Stage 2: Face to face interview, You may be asked back for a second interview or be asked to carry out an over the phone test as part of this assessment process.

Stage 3: A call with our Customer Service Manager to run through a job offer, set expectations and confirm any outstanding questions.

Final Stage: An offer letter is sent with an agreed start date. Welcome to the Total IT Team!

Why work at Total IT

A recent team survey gives you an insight into the work life here at Total IT:

"Great people", "The atmosphere makes me want to come into work each day!"

Joining us on a Customer Services role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:

• Additional leave

• Company events

• Free parking

• Health & wellbeing programme

• On-site parking

• Store discount

Schedule:

• Monday to Friday

Trust Recruit

10 Railton Road, Bedford MK42 7PN

Full-time