At a Glance
- Tasks: Provide 1st and 2nd line IT support to ensure optimal use of corporate systems.
- Company: Join Travelers, a leading property casualty insurer with a culture of innovation.
- Benefits: Enjoy private medical insurance, generous holiday entitlement, and a wellness programme.
- Other info: Flexible hybrid work arrangements and opportunities for community involvement.
- Why this job: Make a real impact by helping colleagues with their tech needs in a collaborative environment.
- Qualifications: Experience in customer-facing tech support and knowledge of IT systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Opportunity: Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff. Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices, so that the business can gain maximum effectiveness from the tools provided. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.
What Will You Do?
- Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager.
- Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office.
- Work with third parties and pass calls to other teams within IT when required.
- Utilise the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
- Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
- Comply with Travelers Companies Code of Business Conduct and Ethics and HR policies and procedures.
- Ensuring adherence to Travelers Companies' Business Excellence Policy and procedures and delivering high quality service to our brokers and customers in line with our service standards.
- Complying with FSA (including TCF where appropriate), Irish Financial Regulator and Sarbanes Oxley guidelines.
- Keeping adequate records of all transactions undertaken with our brokers and customers.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Related experience in a technical customer service position is preferred.
- Business or Information Technology or related education and training preferred.
- Experience supporting or training completed on the following is preferred: Apple iOS Mobile Device support (iPhone, Droid).
- Network and connectivity technical knowledge preferred.
- Business Application support experience preferred.
- System Access experience preferred.
- Technical Knowledge: Ability to handle multiple situations presented through multiple reporting channels.
- Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.
- Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
- Able to recognize and analyse problems and develop timely solutions with some supervision.
What is a Must Have?
- Prior experience with customer facing, end user Technology support.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. Travelers reserves the right to fill this position at a level above or below the level included in this posting.
IT First Line Support Technician in Redhill employer: The Travelers Indemnity Company
Travelers is an exceptional employer that prioritises the well-being of its employees through a supportive work culture and comprehensive benefits. With a commitment to innovation and collaboration, employees enjoy flexible hybrid working arrangements, generous holiday entitlement, and access to wellness programmes, all while contributing to meaningful community engagement initiatives. Join us at Travelers UK, where your growth and satisfaction are at the heart of our mission.
Contact Details:
The Travelers Indemnity Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT First Line Support Technician in Redhill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Travelers Indemnity Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges The Travelers Indemnity Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Travelers Indemnity Company!
✨Direct Apply to The Travelers Indemnity Company
Let's not forget to apply directly through the The Travelers Indemnity Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT First Line Support Technician in Redhill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Travelers Indemnity Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Travelers Indemnity Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Travelers Indemnity Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
