Operational Resilience Manager in London

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity? We are seeking an experienced and detail-oriented Operational Resilience Manager to play a key role in ensuring our ongoing compliance with Operational Resilience and DORA regulatory requirements. The successful candidate will have strong knowledge of Operational Resilience regulations, including DORA, and will help embed good practice, drive continuous improvement, whilst coordinating various stakeholders.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business.
• Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents.
• Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies (i.e. people, IT/Technology, Third Parties and Facilities/Premises), ensure impact tolerances are appropriately set and vulnerabilities are tracked and continuous improvement measures are implemented following scenario testing.
• Identify and assess potential operational risks, single points of failure and vulnerabilities.
• Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment.
• Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management.
• Work closely with Third-Party Risk Lead to ensure accuracy of IBS mapping and input to severe but plausible scenarios. Ensure third-party risk to ongoing delivery of an IBS is understood and managed, including awareness of TP business continuity arrangements.
• Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices and ensure roles and responsibilities are understood.
• Ensure appropriate alignment with Business Continuity practices (including Business Impact Analysis, ensure RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are appropriately considered in scenario testing).
• Collate data/MI to generate meaningful impact tolerance monitoring and reporting.
• Collate/support business to implement relevant KRIs to generate a view of resilience across the business.
• Support development and enhancement of incident management documentation (e.g. framework/policy/playbook).
• Act as key point of contact for IBS Owners seeking support on Operational Resilience activities and CIFs (Critical Important Functions) in relation to DORA.
• Support CIF resilience assessment and ongoing reporting.
• Develop and deliver Operational Resilience and DORA training to the business as required.
• Embed a culture of accountability and continuous improvement.
• Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience.
• As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications.
• As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers.
• Support Director of Resilience and Regulatory Support in delivery of overall strategy.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong analytical and problem‑solving skills.
• Report‑writing and presentation skills.
• Experience in providing training to stakeholders.

What is a Must Have?

• Experienced Operational Resilience professional.
• Knowledge of the general insurance market and current regulatory landscape (e.g. Resilience regulations, DORA, CTP regime).
• Strong stakeholder and communication skills.
• Ability to work effectively in a fast‑paced, dynamic environment.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.