Associate Claims Operations Professional

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity? We’re excited to be hiring for an Associate Claims Operations Professional to join our team based in Redhill, London, Manchester, or Dublin. This is a fantastic opportunity for someone eager to kick-start a career in the insurance industry. We’re looking for an individual with strong communication and organisational skills, and confidence using Excel. In this role, you'll support our claims function—harvesting claims data, streamlining processes, and handling administrative tasks like setting up new claims. You’ll be part of a collaborative team gaining exposure in the claims function and the wider insurance industry. Travelers Europe offers flexibility for hybrid work arrangements, typically three days in the office and two days at home, subject to policy changes.

What Will You Do?

• Perform administrative tasks, partial claim handling, invoice approval, minor claim adjudication, and vendor coordination.
• Assist with MI and Analytics, financial control, assessment, monitoring, and validation.
• Support Claim teams across multiple locations to ensure operational resiliency.
• Meet or exceed service expectations for internal and external customers.
• Build effective relationships with colleagues, partners, and clients to achieve organizational goals.
• Communicate actions and updates clearly with managers and colleagues.
• Perform other duties as assigned.
• Act ethically, complete all required training, and adhere to compliance and regulatory standards, ensuring fair treatment of customers and maintaining records of transactions.

What Will Our Ideal Candidate Have?

• Relevant work experience in a general insurance claims department or support role (preferred).
• Knowledge of I90, Openbox, Lloyds claims systems (preferred).
• Experience with data entry processes (preferred).
• Basic customer relationship skills.
• Intermediate communication skills (written and oral).
• Willingness to meet local minimum competency requirements or pursue relevant certifications.

What is a Must Have?

• Minimum GCSE or equivalent educational standard, or relevant experience.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.

What Is in It for You?

• Private Medical Insurance: Single cover with options for dependents at your expense.
• Retirement: Company contributions to your pension plan, with options for additional contributions.
• Holiday Entitlement: Starting at 25 days, with options to purchase more.
• Wellness Programme: Resources and discounts to support your health and well-being.
• Volunteer Encouragement: Opportunities to give back, with matching gift and volunteer rewards programs.

Employment Practices Travelers is an equal opportunity employer. We value diversity and are committed to an inclusive workplace. If you have questions about physical requirements, please contact us via email. Travelers reserves the right to fill the position at a different level than posted.